What does back order mean?
What does back order mean if I receive an email stating my purchase is on Back Order?
Lola Montez constantly receives new stock from our suppliers, and often stock is sold faster than what we are able to replenish.
In addition, due to the limitation of physical space in our stores, we are unable to hold 100% of our catalog at all times. In the event that you want a vibrator or erotic product that is not available, we will expedite your toy with our supplier and will receive this within 2 to 3 days of your purchase.
This means that your purchase will be with you within 4 – 6 working days from your payment date, if not sooner. We will always contact you in this regard to ensure that you are satisfied with the above and should you be unsatisfied, we will go to our utmost lengths to ensure you are either provided with a suitable alternative, or we will refund you to the full amount of your purchase, or by means of a voucher.
Sometimes our suppliers are out of stock and 2020 has been especially challenging with world wide lock down and delivery issues. Flights for products can be a challenge but we are trying our best to ensure that you receive the adult toy of your choice.
One of our team should be able to tell how how long the delay will be alternatively suggest an alternative sex toy in the same price range. If all else fails we will give you a full refund.
if you have any enquiries please do not hesitate to contact us on the Lola Montez Contact Us page or give our team a call on 0861 LOLA Mo (0861 5652 66) and they will be able to assist you.