Lola Montez return policy?

What’s the Lola Montez return policy?

Unfortunately our return policy, due to the nature of our intimate items, the majority of our goods are not exchangeable or refundable for both hygiene and security reasons. Once the seal on the packaging is broken we cannot take it back!

These include Lingerie, Cosmetics, Sex Toys, Essentials, Vibrators, dildos, lubricants, sex toys for men, sex toys for women, Gifts, and Accessories.

We suggest contacting us should you be uncertain as to whether or not a product is right for you prior to purchasing. We are known for our advise on which adult toy to purchase for you or your partner. We may no longer have a bricks and mortar store but we will take your call on 011-7842173 or please fill out our form on the Contact Us page on our website or email us on

We will gladly walk you through your options and advise on the most appropriate product. Don’t be shocked when we ask you intimate questions like are you playing with or without your partner. Are you a clitoris or G Spot girl, it all helps us identify which vibrator is perfect for you.

Read our Blog about the variety of adult toys we stock at Lola Montez, watch the videos on YouTube about clitoral or G Spot toys. It will help you narrow down your options.

If you have received the wrong toy please DO NOT OPEN it! Call us immediately so we can fix the problem.


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