Return of faulty vibrator.

How do I return a faulty vibrator or damaged product?

How do I return a faulty vibrator or damaged product? In the rare instance that an adult toy is damaged or faulty on delivery, please fill out our form on the Contact Us page on our website or phone us on 0861 565266 within 24 hours so that we can rectify the situation immediately. You can also email Lola Montez on info@lolamontez.co.za.

Please include your order number and a detailed description of the sex toy and the problem, and we will revert as soon as possible, advising you on exactly how to proceed. More often than not it is a simple problem that we have encountered with your adult toy more than once before. Like ensuring the batteries are the right way around or unlocking the travel lock on your newly acquired vibrator.

If the sex toy remains faulty or damaged dependent on our supplier’s inspection report and product inspection, Lola Montez will gladly replace your damaged or faulty product with an exact substitute, provided it is still within warranty or has been reported within 24 hours of delivery.

In the event that we are unable to exchange your product due to insufficient stock levels, we will offer a similar substitute of the nearest or same value.

Some luxury brands like Lelo have a product guarantee that extends the warranty period. There are terms and conditions attached so read the warranty documentation and register the vibrator on delivery. In all the years we have been operating I can count on one hand the returns due to fault or damage.

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