Return defective vibrator?

How do I return defective vibrator over time?

When can you return defective vibrator and How do I return a product which has become defective over time?  In the event that your sex toy becomes defective over time, we include a one year warranty on most of our sex toys (please read the product’s specification sheet carefully) ensuring that you can return it for repair or replacement. If the sex toy is a cheap and cheerful (under R500) it probably won’t have a guarantee.

For queries regarding defective products, please contact us via the Contact Us page on our website and include a clear description of the technical issue, order number, and date of purchase. You can also contact the Lola Montez Help Desk by calling 0861 LOLA MO or 0861 56 5266, or 011-784 2173, during office hours. WE will not help you at 2 in the morning. You can also email us at info@lolamontez.co.za

You will receive a return email from one of our team notifying you on how to proceed.

Please note refunds and repairs are dependent on our supplier’s inspection report and need to eliminate the possibility of deliberate misuse.

Please ensure that when you return the adult toy you have cleaned it properly before dispatching it to us. If we receive it and it has not been cleaned we reserve the right to destroy it or you will have to get it back at your own cost. You’ll be surprised at how siff some people are.

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