Refund options for returns

Refund options for a return?

 What are my refund options for a return? Returns will only be accepted if the product you received was dispatched incorrectly or the adult toy you received is broken. We do not accept returns for product you don’t like. Once packaging has been opened and the seal broken if there is nothing mechanically wrong with the sex toy we cannot take it back because of the intimate nature of vibrators and dildos.

If you do qualify for a return in most instances, Lola Montez’s will action your return by replacing it with the same product.

Where stock levels on a particular type of erotic toy does not allow this, a suitable alternative of a similar value will be offered to you. Should this not deem acceptable, we will offer a gift card to the same value as the returned item.

In the rare instance, and at Lola Montez discretion, that we feel that we need to refund you in full, refunds will be issued to the person and card used on the original order and will take between 5 to 10 working days to reflect in the person’s account.

We are now able to refund directly from Payfast if that was your payment method.

If you have any inquiries about refunds please do not hesitate to contact the Lola Montez help desk by calling 0861 LOLA MO (0861 5652 66) or email us on or contact us via the website  contact us page.

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