Processing a return?

Processing a return?

Processing a return?

Processing a return at Lola Montez does not happen very often. Because of the intimate nature of our products – vibrators, sex toys for women, sex toys for couples and sex toys for men we do not offer returns unless Lola Montez has delivered the incorrect item and you have not ordered the product.

We can only offer a return if the packaging of the sex toy or lingerie is still sealed and remain unopened.

Depending on the reason for the return and the extent of the problem, we endeavor to process all queries and notify all customer’s of our action plan within a 24 hour turn around time.

If you have a problem with delivery please contact us immediately on the Contact us page on the Lola Montez website, email us on info@lolamontez.co.za or call the Help Desk during office hours on 0861 LOLA MO (0861 5652 66) or 011-784 2173.

Opened toys and used toys cannot be returned under any circumstances even if you have never used them. If it’s not what you thought you were buying, you will have to give it to a friend, or a friend of a friend. Before making your choice which may lead to you wanting to make a return call us for advise.

You can also watch our videos on the different types of sex toys and their uses on YouTube  Channel

 

 

 

 

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