How do I cancel my order?
How to I cancel my order? If you have opted to pay for your order via EFT and have not paid yet, simply email us at firstname.lastname@example.org and we will cancel your order accordingly. You can also contact us via the Lola Montez Website Contact Us page or call our help desk on 0861 LOLA MO (0861 56 5266) or 011-784 2173 and one of our team will cancel it.
If you have opted to pay for EFT and have already paid or have paid via card – email us at email@example.com or you can also contact us via the www.lolamontez.co.za, Website Contact Us page or call our help desk on 0861 LOLA MO (0861 56 5266) or 011-784 2173 and one of our team will help you if the order has not been dispatched yet. If it has not left the premises we will cancel your order and request a full refund from our accounts department.
Please note refunds take a few days depending on which bank you transact with, your request however will be actioned by Lola Montez within 24 hours of receiving your request. If you aid via Payfast, they now offer a refund option but it also takes time to action.
Once the item has been dispatched we can no longer cancel the order due to the intimate nature of sex toys.
Lola Montez supplies sex toys for women and sex toys for couples and we know that the choices are often overwhelming. Why not watch our videos on the different type of toys on our YouTube Channel. Please take the time to subscribe to the YouTube channel and remember to follow us on our social media platforms.