Out of stock items?

Out of stock items, what do I do? Whilst Lola Montez tries to have as much of the inventory available at any given time, we often sell out faster than what we are able to replenish. Often we think there is still plenty of stock of adult toys and then we have a run on an item especially if it has been mentioned in the press. Most of our stock is imported from all over the world. Some is flown in and some is shipped but we can always establish and estimated time of arrival. If you order something that is out and not marked as such on the Lola Montez website - www.lolamontez.co.za, one of our team will contact you and you will be given a number of options. We will try to match the product with something similar, you can wait for the order to arrive or we can refund you. If an item is displayed as 'out of of stock', you will not be able to add them to your cart. We will however be able to notify you should you require feedback and when that particular item is back in stock by clicking on the product, and selecting the ‘Notify Me’ tab. You will then receive an email when the erotic toy becomes available again for purchase. Make sure however, that you are logged in and have provided us with a valid email address. If you have not logged in & and would like that particular product, email us at info@lolamontez.co.za and we can advise you on when we will be expecting the stock to be available again. Please follow us on all our social media pages and don't forget to subscribe to our YouTube channel. It's on this channel where Sharon Gordon, aka @SASexpert and her friends chat about sex toys, give sex advise and relationship advise. It is informative and very often funny. it's wonderful to see sex spoken about in natural terms without any shame or embarrassment.  

I'm a beginner can you help?

 If I'm a beginner is there someone to assist me? The short answer is yes! You're our best kind of client because we can help you avoid making all the first time owner mistakes.  How do we know? Because we made then when we first started playing with sex toys before they were gorgeous and designed specifically for female pleasure. We are extremely professional and well educated on all of our products available. We will be able to guide you to ensure that you purchase the correct vibrator for your needs and requirements. Do not be shocked if we ask you some intimate questions. It helps us establish and identify a sex toy that will work for you. Not all adult toys are equal. Questions may include if you intend to play with your partner - then we'll talk about sex toys for couples. If you're a female and it's for your own pleasure then we'll talk about sex toys for women and take it another step to identify whether you're a clitoris or G-Spot woman. And if you're a man are you buying for yourself or your partner. These will all lead us to finding the perfect adult toy for you. You can call us on 0861 LOLA MO (0861 56 5266) or on 011-784 2173, you can chat to us on the site's chat bot or email us on info@lolamontez.co.za or fill in the Contact Us page on the site. A good place to start is to watch the videos we have on our YouTube Channel which explains different toys for different play. You can also read our product reviews and advise on our blog – www.blog.lolamontez.co.za  

How discreet is your service?

How discreet is your service is a question we are often asked and I often wonder if you think your dildo is going to arrive in a see through plastic bag with sirens. Please watch our video on how our adult toys are packaged and delivered. We have always been both private and careful. Your calls and orders have privacy guaranteed. We NEVER share your personal information with anyone and we will NEVER reveal what you've bought to anyone even if they say they are your bestie and you wouldn't mind me sharing. It's been done before. Sharon Gordon aka @SASexpert goes so far as not to greet you out of context in case you get asked where you know her from. So heads up she's not being rude, just considerate. Lola Montez has been selling sex toys for women and sex toys for men since 2004 and would not have survived without understanding that not everyone is as open about the use of sex toys as we are. Please help us build the brand by following us on all our social media platforms. They can be found on the right hand side of the site. Also subscribe you our YouTube Channel and our newsletter that gives you special deals and discounts not available to members of the public. Gordon also write a weekly #sexcolumn for The Saturday Star every week. The column is the posted on the Lola Montez blog, the following week if you missed it. The column is everything you need to know about sex and relationship advise.

 Appointments to visit?

Appointments to visit? Do I need to make an appointment to visit your store? If you are wanting a consultation or advise you cannot just pop into our offices but you are more than welcome to make a call on 0861 56 5266 (0861 LOLAMO) or contact our help desk on 011-7842173. You can also leave a message on the chat bot, or Contact Us page on the Lola Montez website. We no longer have bricks and mortar stores but we still offer the same Lola Montez service online and if you have any enquiries just call us on 0861 5652 66 and we will help. Please do this during office hours or we will be very rude to you! We have our own sex lives and object to having to deal with yours at 2h00. We are in the process of opening Lola Montez Naughty Nookies in retails stores, so keep your eye on our social media pages for announcements. These stores will be open during normal retail hours and will not require any appointments or calls before arrival. You will be able to see all the latest adult toys and lubricants available on the market. Keep an eye out for when Sharon Gordon aka @SASexpert will be in the house for personal service and advise. To be up to date with developments, announcements and specials sign up to our newsletter and don't forget to follow all our social media platforms. The direct links are available on the Lola Montez site. We still stock only the best adult toys.

Opening hours of your Store?

What are the opening hours of your Store?  We work normal business hours from 9h00 to 17h00 and on Saturday from 9h00 to 13h00. We no longer have bricks and mortar stores but we still offer the same Lola Montez service online and if you have any enquiries just call us on 0861 5652 66, contact us on the Contact Us page on the Lola Montez website, us the chat bot  on the site or call 011 784 2173, and we will help. Please do this during office hours or we will be very rude to you! There is nothing worse than a 2 am call asking where our girls are. We are not a brothel we are a sex toy supplier. We offer specialist advise on adult toys and relationships. If you are overwhelmed by our large range of vibrators and lubricants or you don't know your clitoris from your G Spot then call us and we'll help you out. Do watch out for our store within a store Lola Montez outlets. We are opening one in September 2020. You will be able to see the product and purchase in a retail environment. If you're too shy to phone and ask why not watch our videos on YouTube. We cover and discuss sex toys for women, sex toys for men and sex toys for couples, giving examples of each. Sharon Gordon aka @SASexpert also spends time on the couch with friends talking about a variety of topics from a hat.    

What happens if I have an item missing from my delivered package?

 What happens if I have an item missing from my delivered package? Yes shit happens and we're not perfect, but not often!  If your parcel arrives open please take a photo of the parcel immediately. If it is opened there may be a courier problem. Although we have to say that we have never had this problem before. If the parcel is sealed and an item is missing let us know. Should your package not be reflective of your order placed with us, please contact us immediately on our Contact Us page on our website, Call 0861 LOLAMO (0861565266) or on 011 784 2173 or email us on info@lolamontez.co.za so that we can urgently rectify the situation. We do double check your order to make sure that all your adult toys have been packed but you know maybe we had a bit too much fun with our vibrators the night before. Please report the missing adult toy immediately so we can investigate what happened and send you the missing item. If it's a back order item that you've agreed to wait for, it's coming. We do delivery part orders so that you are not waiting for everything. You will be contacted and know that the missing item is part of the back order. You can still contact us if you need. to. Please will you help us grow by subscribing to our newsletter and don;t forget that it is so important for you to follow us on social media pages. Did you know that we need 1000 YouTube subscribers and 4000 hours to monitize!  

What happens if my order is late?

What happens if my order is late? Whilst Lola Montez’s service delivery is all about quick turnaround times. We try to make sure you get your parcel within 48 hours of receipt of payment. So if you are paying by EFT don't forget to send us proof of payment so we can process your order as soon as possible. In the rare instance that we are unable to honour our dispatch rule we will contact you personally to notify you of the delay - either by the email or via the contact number which you have provided. If you have given us the incorrect information we cannot get hold of you, so just don't. If the vibrator you have purchased is not available from the local distributor it will go onto back order. the Lola Montez staff will advise you when the estimated time of arrival is and you will be given several options. You can wait for the back order to arrive or we will offer you an alternative product which is similar in style, quality and price. If neither those options suite you we will cancel your order and refund you in full. We'd like not to but you absolutely may. During 2020 we are experiencing delays with imports of products so you may have to be a bit more patient. Please subscribe to our YouTube Channel and watch the videos. They're informative and entertaining. You will be helping us rank and build our business while receiving value for your time. While you're at it please follow us on our other social media platforms. You will find quick links on the widgets reflected on the right hand side of our web pages. Don't forget to subscribe to our newsletter to receive discounts, promotions and gifts.

Privacy Terms & Conditions?

Our privacy terms and conditions are as protected as can be. We understand that not only are our adult toy products and purchases sensitive information but more importantly your financial information. The use of private information on the e-commerce platform (user’s personal information, credit card details, place of address, and contact details), which are required for executing orders, will be kept in the strictest confidence by the provider and under no circumstances will be sold, or divulged to third parties. This excludes the use of the user’s delivery address and contact details, which will be issued to the Courier service provider, in order to fulfill delivery. Delivery of your adult toy purchase will arrive in simple, discreet courier packaging. It will have no Lola Montez Branding or any indication of what is in the parcel. The sex toys are registered as medical products. As per Lola Montez’s strict Privacy Policies and Terms and Conditions, the use of private information on the e-commerce platform (i.e.user’s personal information, credit card details, place of address, and contact details), which are required for executing orders, will be kept in the strictest confidence by the provider and under no circumstances will be sold or divulged to third parties. This excludes the use of the user’s delivery address and contact details, which will be issued to the Courier service provider, in order to fulfill delivery. For more information, please view privacy policies Please take the time to subscribe to our YouTube Channel and then follow us on our social media pages. Sharon Gordon our very own @SaSexpert writes a #SexColumn for the Saturday Star. Read the paper or see what has been written by subscribing to our monthly newsletter.

Terms & Conditions Lola Montez?

The Terms & Conditions administer the use by the user (‘the user’) of the Lola Montez (‘provider’) website or the domain www.lolamontez.co.za (‘the website’). By accessing and making use of the website, the user agrees to be bound by the terms and conditions presented in this legal notice. The user may not use, download, copy, or distribute the content of this website for any marketing, digital, or other purpose, without the advanced consent of the provider. Any communication with the provider by electronic means or by use of the website by the user, is consented to and acknowledged that all agreements, notices, disclosures, or any other communication satisfies any legal requirement. This is including, but not limited to, the requirement that such communications should be in writing. The use of any product, inclusive of intimate items, purchased from this website is at the purchaser and user’s own personal risk. The purchaser or user indemnifies and holds the provider risk-free against any injury, damage, loss, or compromised health, which may be sustained as a result of using the products sold on the website. The use of private information on the e-commerce platform (user’s personal information, credit card details, place of address, and contact details), which are required for executing orders, will be kept in the strictest confidence by the provider and under no circumstances will be sold, or divulged to third parties. This excludes the use of the user’s delivery address and contact details, which will be issued to the Courier service provider, in order to fulfill delivery. The provider undertakes that all necessary and reasonable safety measures have been implemented in order to secure the credit card processing by the provider in order to receive payment for goods sold. The provider is nullified in the event that security breaches occurring on the user’s electronic device, which may occur due to inadequate virus protection or spyware that may unintentionally be activated on the user’s electronic device. Any material found within the pages of Lola Montez, including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast, or transmitted in any way except for your own personal non-commercial use. You hereby agree not to adapt, alter or create any derivative work from any of the material contained in this site. By placing an order from Lola Montez, you declare that you are of the appropriate legal age to purchase such items. If we discover that you are not legally entitled to order certain goods including vibrators, dildo and other adult toys and products, Lola Montez reserves the right to cancel your order and to remove you from our database. When you submit a product review, forum message or photograph ("the Content") to Lola Montez you assign us irrevocable non-exclusive royalty-free worldwide rights to publish the Content in any medium. You waive your right to be identified as the author of the work. Don't forget to subscribe to our YouTube Channel   

How do I know my Lingerie size?

Our Lingerie size guides are as detailed as possible to help you find the perfect fit. Many items are one size fits most so if you are ultra skinny or on the larger size many of the items will not look great on you. How's that for honesty! We suggest taking a Medium from a size 32 and up due to the stretch of the lace and satin fabric. If you are still concerned and in order to avoid disappointment on ill-fitting garments , please send us your hip and waist measurements and the Lola Montez team will make sure that we send you the fit based on the styles you have selected. For your hygiene and ours, we are unable to accept any returns on lingerie purchases. We make every attempt to ensure you get the correct item and size. If it is not what you ordered DO NOT OPEN the packaging. Once the seal is broken there is nothing we can do and you will have to find a friend to give it to. You have been warned. Once you receive your lingerie handle with care. These items are delicate and need to be handled with care. We suggest following the wash care instructions closely to ensure that you receive the utmost longevity from your special product. If you cannot find the details required to your specific size, please contact us using our Contact Us page or call our office on                  011-7842173, where a consultant will gladly advise on the right fit for you.
Please read our section on contacting the help desk found in the FAQ section. 
Please remember! Lola Montez is unable to accept any returns on our lingerie and underwear due to hygiene and quality concerns and please take note that NO EXCEPTIONS will be made. Please ensure you understand your size, or contact us so that we can guide you in your purchase, ensuring there are no mistakes.  
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