Frequently Ask Question

How does LELO warranty work?

How does Lelo warranty work? If a Lelo sex toy becomes faulty within the first year, please call us on 0861 LOLAMO (0861 565266), or the Lola Montez help desk on 011 784 2173 or contact us via the Contact page on our website providing us with the Claim Number that can be found on the card included in the Lelo packaging your toy came in. You MUST register your adult toy on the Lelo website for the warranty to be active. Once we have received the faulty unit as well as the warranty card, we will send your product to our faults department for inspection. Please ensure that the adult toy is properly cleaned before sending it to us. If it is unclean we reserve the right to destroy it and not give you an opportunity to collect it. It will be your punishment for being siff - so don't If your product is indeed deemed faulty, a replacement unit will be sent to you. If a erotic toy has exceeded it's 1 year warranty & unfortunately becomes faulty, please call us on 0861 565266 or contact us via the Contact page on our website providing us with the Special Code received when you registered your toy on the Lelo website. You will unfortunately not receive a full replacement, however you will receive a 50% discount code for the item. Please Note! LELO products can ONLY be exchanged if the faulty unit is accompanied with the Warranty Card (which was received in the original packaging) and if your unit has been REGISTERED on the LELO.COM website. Lola Montez is unable to fulfill the warranty obligation without this information.

What do I do if I've lost my login password?

You've lost your login password again Bob? This must happen to me at least once a day! And it drives me mad. I've thought of making all my passwords 'That's Incorrect!' Thank heavens I don't need one to start my vibrator otherwise I would never get lucky. Lucky for you if you have misplaced/forgotten your www.lolamontez.co.za login password, simply click on the Sign-In Button, followed by the ‘Forgot your password?’ prompt. This will then take you to a separate prompt where you will be required to enter your email address. A new password will be emailed to you. Once you have logged in with the new password, you will be able to manage your account and create a new password of easier referencing, for future logins. Once you've logged in the fun begins! you will be able to view and order your favourite sex toys for women and sex toys for men. You may even be more interested in sex toys for couples and we know that prostate massagers and anal toys are a frequent favourite to be purchased online. We have them all available here at Lola Montez. You can be rest assured that your purchases, questions and comments are all treated with the utmost privacy and discretion. Please make sure that you continue to support Lola Montez in their endeavour to bring you the best in customer service. Please follow us on our social media platforms and subscribe to our YouTube Channel and then watch some of the informative and often hysterical discussions with Sharon Gordon, @SaSexpert and her colleagues. Sharon is a regular contributor to the Saturday Star #SexColumn and you can read them on our blog once they have been published.  The blog is updated weekly.

What if I don't want to wait?

 What if I don't want to wait for the items listed as Back Order? We completely understand your frustration. We have it with our suppliers all the time. Because all our adult toys are imported it is almost impossible to keep stock levels constant and you know what it's like - Murphy will always make an appearance. In the event that you are unhappy with the Back Order status, we will assist you in either finding a suitable alternative adult toy, vibrator or lubricant or will provide you with the option for a full refund or voucher to the value of the said item. Please note that Back Orders usually only add a few days to your delivery eta and will never take more than a week to get to you unless we have an issue with supply. One of the Lola Montez Team will get hold of you to notify you, try to assist you with choosing a suitable alternative sex toy or explaining the process. 2020 has added additional strains to manufacturing and delivery of sex toys. Don't forget you can always get hold of us on the www.lolamontez.co.za Contact Us page. Please take a moment to subscribe to better sex on our blog pages and don't forget to follow us on our social media platforms. It is the easiest way to keep in touch and be the first to know what's new ad what events may be coming up. If you are overwhelmed by your choice of erotic toys - watch our YouTube Channel.

Privacy Terms & Conditions?

Our privacy terms and conditions are as protected as can be. We understand that not only are our adult toy products and purchases sensitive information but more importantly your financial information. The use of private information on the e-commerce platform (user’s personal information, credit card details, place of address, and contact details), which are required for executing orders, will be kept in the strictest confidence by the provider and under no circumstances will be sold, or divulged to third parties. This excludes the use of the user’s delivery address and contact details, which will be issued to the Courier service provider, in order to fulfill delivery. Delivery of your adult toy purchase will arrive in simple, discreet courier packaging. It will have no Lola Montez Branding or any indication of what is in the parcel. The sex toys are registered as medical products. As per Lola Montez’s strict Privacy Policies and Terms and Conditions, the use of private information on the e-commerce platform (i.e.user’s personal information, credit card details, place of address, and contact details), which are required for executing orders, will be kept in the strictest confidence by the provider and under no circumstances will be sold or divulged to third parties. This excludes the use of the user’s delivery address and contact details, which will be issued to the Courier service provider, in order to fulfill delivery. For more information, please view privacy policies Please take the time to subscribe to our YouTube Channel and then follow us on our social media pages. Sharon Gordon our very own @SaSexpert writes a #SexColumn for the Saturday Star. Read the paper or see what has been written by subscribing to our monthly newsletter.

How do I return a faulty vibrator or damaged product?

How do I return a faulty vibrator or damaged product? In the rare instance that an adult toy is damaged or faulty on delivery, please fill out our form on the Contact Us page on our website or phone us on 0861 565266 within 24 hours so that we can rectify the situation immediately. You can also email Lola Montez on info@lolamontez.co.za. Please include your order number and a detailed description of the sex toy and the problem, and we will revert as soon as possible, advising you on exactly how to proceed. More often than not it is a simple problem that we have encountered with your adult toy more than once before. Like ensuring the batteries are the right way around or unlocking the travel lock on your newly acquired vibrator. If the sex toy remains faulty or damaged dependent on our supplier's inspection report and product inspection, Lola Montez will gladly replace your damaged or faulty product with an exact substitute, provided it is still within warranty or has been reported within 24 hours of delivery. In the event that we are unable to exchange your product due to insufficient stock levels, we will offer a similar substitute of the nearest or same value. Some luxury brands like Lelo have a product guarantee that extends the warranty period. There are terms and conditions attached so read the warranty documentation and register the vibrator on delivery. In all the years we have been operating I can count on one hand the returns due to fault or damage.

How do I know my Lingerie size?

Our Lingerie size guides are as detailed as possible to help you find the perfect fit. Many items are one size fits most so if you are ultra skinny or on the larger size many of the items will not look great on you. How's that for honesty! We suggest taking a Medium from a size 32 and up due to the stretch of the lace and satin fabric. If you are still concerned and in order to avoid disappointment on ill-fitting garments , please send us your hip and waist measurements and the Lola Montez team will make sure that we send you the fit based on the styles you have selected. For your hygiene and ours, we are unable to accept any returns on lingerie purchases. We make every attempt to ensure you get the correct item and size. If it is not what you ordered DO NOT OPEN the packaging. Once the seal is broken there is nothing we can do and you will have to find a friend to give it to. You have been warned. Once you receive your lingerie handle with care. These items are delicate and need to be handled with care. We suggest following the wash care instructions closely to ensure that you receive the utmost longevity from your special product. If you cannot find the details required to your specific size, please contact us using our Contact Us page or call our office on                  011-7842173, where a consultant will gladly advise on the right fit for you.
Please read our section on contacting the help desk found in the FAQ section. 
Please remember! Lola Montez is unable to accept any returns on our lingerie and underwear due to hygiene and quality concerns and please take note that NO EXCEPTIONS will be made. Please ensure you understand your size, or contact us so that we can guide you in your purchase, ensuring there are no mistakes.  

What does back order mean?

What does back order mean if I receive an email stating my purchase is on Back Order? Lola Montez constantly receives new stock from our suppliers, and often stock is sold faster than what we are able to replenish. In addition, due to the limitation of physical space in our stores, we are unable to hold 100% of our catalog at all times. In the event that you want a vibrator or erotic product that is not available, we will expedite your toy with our supplier and will receive this within 2 to 3 days of your purchase. This means that your purchase will be with you within 4 - 6 working days from your payment date, if not sooner. We will always contact you in this regard to ensure that you are satisfied with the above and should you be unsatisfied, we will go to our utmost lengths to ensure you are either provided with a suitable alternative, or we will refund you to the full amount of your purchase, or by means of a voucher. Sometimes our suppliers are out of stock and 2020 has been especially challenging with world wide lock down and delivery issues. Flights for products can be a challenge but we are trying our best to ensure that you receive the adult toy of your choice. One of our team should be able to tell how how long the delay will be alternatively suggest an alternative sex toy in the same price range. If all else fails we will give you a full refund. if you have any enquiries please do not hesitate to contact us on the Lola Montez Contact Us page or give our team a call on 0861 LOLA Mo (0861 5652 66) and they will be able to assist you.  

Is using card safe?

Is using my card safe when purchasing on the Lola Montez site? As more and more consumers shop online, new risks are exposed whilst the anonymity of the internet poses the danger of unauthorized credit/debit card purchases. We make use of the Payfast payment portal. We do everything in our power to ensure that your sex toy purchases are safe and secure and you can be rest assured that delivery is discreet and your information will never be shared. The Lola Montez Bank Account is
  • Name: Lola Montez -
  • Bank: First National Bank
  • Account Number: 624 563 942 63 -
  • Branch Code: 250655 -
  • Type of Account: Cheque
What are my payment options? Lola Montez offers various secure and discreet payment methods from Credit Card and Debit Card payments to EFT into the Lola Montez Bank account details above. Our payment portal is linked to Payfast. A secure payment portal used by many online stores. If you feel unsafe about what Lola Montez offers by way of payment options please do not hesitate to contact our help desk on 011-784 2173 or 0861 LOLA MO (0861 5652 66).

Can I pay by EFT?

You are welcome to pay us for your adult toys and lingerie via traditional bank transfer. When completing your order, you'll have the option to select "EFT" and then you can pay by EFT. Please note that we will only be able to release your order upon reflection of the funds in our bank account. Depending on your bank, this could take a few days to clear. To expedite your order, we suggest emailing your proof of payment directly from the bank to info@lolamontez.co.za. All EFT based orders will be cancelled after 3 days, if no funds are received to avoid unnecessarily reserving stock. If you need a couple of extra days for pay day - we know the feeling, just let us know by contacting us on the Lola Montez Contact us page and we'll make a plan.

How do I track my order?

The important question of how to track your order is oOnce your order has been packed, the courier process is completed. We place the parcel into the courier bag once it has been addressed. There is no branding or product description on the flyer bag or on the weigh bill. The weigh bill number will be your tracking number. Currently we use a courier company called 'The Courier Guy'. They have an online tracking system where you can track and trace your parcel. If you are situated in a metropolitan area like Johannesburg, Durban, Pretoria or Cape Town delivery is much quicker than if you are situated in Gat Sonder Water. You will usually receive your parcel within 48 hours of Lola Montez having received proof of payment, so if you have selected the EFT option please do not forget to send your proof of payment details to our accounts department. You can forward the proof of payment for your adult toys to info@lolamontez.co.za You can call 011-7842173 or email us on info@lolamontez.co.za for your tracking number – you will then be able to track your order online by using the courier’s tracking processes. We will always let you know if there has been a hitch with delivering your sex toys. Sometimes our distributors are out of stock or a vibrator has been discontinued. If this is the case we will call you to ask if you want to go on back-order, cancel or replace your adult toy with an alternative. Please don;t forget to follow us on our social media pages. Every interaction with us on any of the platforms helps build the business. Write a review on the vibrator you bought and if you want to learn more about sex and sexuality subscribe to our monthly newsletter. For entertaining videos don;t forget to subscribe to our YouTube Channel  It's simple.

Lelo 10 year Warranty

How do I get my LELO 10 year warranty? Every Lelo customer will receive a Claim Number which can be found on the card included in the Lelo packaging. Please look out for it because if you don't you will be loosing out. Lelo is a premier brand of sex toys and such offer premier service. Please take not that not all adult toys are created equal as can be borne out by the price. You will HAVE to register your toy/product on the Lelo website after purchase in order to initiate the 10 year warranty. If you do not you will not be protected. You cannot register it years after purchase. Once you have registered it, it will produce a special code. If a Lelo sex toy you purchased form Lola Montez  is faulty, please call us on 0861 565266  90861 LOLA MO) or 011 784 2173 or via our Contact Us page on the www.lolamontez.co.za website contact us via email on info@lolamontez.co.za. and one of our team will get back to you as soon as possible. We do not accept adult toys that were not purchased from us so you will need to remind us when, where and how it was purchased from us. If the vibrator was bought from us Lelo will instruct us what to do with the item. Just a heads up - please make sure that the toy is uber clean before returning it to us. We reserve the right to destroy it if it has not been cleaned, we will not give you the opportunity to collect it. It is punishment for being siff. So just don't!  

How do I make a purchase?

How do I make a purchase? Once you have decided on a product, click on the box which reads ‘Add to Cart’. This product will then be added to your shopping cart and will remain there until you are ready to check out. Please note that adding a product to your box DOES NOT reserve the item for you. Your sex toys and other Items are only reserved upon Checkout and Payment. If you hover your mouse over the top right hand corner logo which reads ‘Cart’, you will be able to see the products which you have added into your cart. By clicking on the cart, it automatically takes you to the checkout process. You will see your product summary, the full price, excluding shipping,  at which you have bought the adult toy and product, and a summary of the delivery cost, bringing you to the total of your purchase. You can then either login as an already existing customer (which means you don’t need to enter your details again, as they are already stored); or you have the option to proceed as a quick checkout simply by entering your delivery address and contact details necessary for the delivery process. You then select your payment method and click on confirm. You will then be directed to either the direct credit card payment module, where your payment will be processed immediately, (we use the Payfast payment portal). You can also purchase by paying via EFT. Remember if you are planning to do an EFT Lola Montez do not ship until we have proof of payment. Please make sure that you send the proof of payment for your adult toy purchase to info@lolamontez.co.za. If you are unsure how to order your adult toys online you can always call our help desk on 0861 56 5266 (0861 LOLA MO) or on 011-78421 73 for help or use our Contact Us Page on the Lola Montez Site.  You can always email us your order and we can talk you through payment and delivery options. We want to ensure that your shopping experience is as easy and convenient as possible.    

How do I register as a customer?

In order to register as a customer on www.lolamontez.co.za, you need to click on the sign-in button on the top right-hand corner of your screen. You will then be requested to enter a valid email address, followed by pressing the submit button. Once you have submitted, the next screen will prompt you to fill in your personal information as well as a password followed by the Register button. You will then be registered as a very special Lola Montez Client and will have access to sex toys, relationship advise, lubricants, lingerie and much more. As a Lola Montez customer you will be the first to hear about new product and exclusive promotions available only to registered customers. Remember that as per our Privacy Terms and conditions, your details will never be sold, shared, or distributed to third parties, and will only be repopulated for delivery purposes. Once you have registered, you will have access to your personal account dashboard, where you will be able to edit your details, refer to your previous order’s history, and most importantly keep track of your personal favourite adult toys products. Don't forget to make the best of all our social media platforms to keep up to date with launches, new vibrators or events that we are hosting or participating in. Please take the time to subscribe to our YouTube Channel, where we talk about relationships and how to use our sex toys for maximum pleasure. We no longer have bricks and mortar stores but we still offer the best advise - either call 0861 LOLAMO or email us on info@lolamontez.co.za

Opening hours of your Store?

What are the opening hours of your Store?  We work normal business hours from 9h00 to 17h00 and on Saturday from 9h00 to 13h00. We no longer have bricks and mortar stores but we still offer the same Lola Montez service online and if you have any enquiries just call us on 0861 5652 66, contact us on the Contact Us page on the Lola Montez website, us the chat bot  on the site or call 011 784 2173, and we will help. Please do this during office hours or we will be very rude to you! There is nothing worse than a 2 am call asking where our girls are. We are not a brothel we are a sex toy supplier. We offer specialist advise on adult toys and relationships. If you are overwhelmed by our large range of vibrators and lubricants or you don't know your clitoris from your G Spot then call us and we'll help you out. Do watch out for our store within a store Lola Montez outlets. We are opening one in September 2020. You will be able to see the product and purchase in a retail environment. If you're too shy to phone and ask why not watch our videos on YouTube. We cover and discuss sex toys for women, sex toys for men and sex toys for couples, giving examples of each. Sharon Gordon aka @SASexpert also spends time on the couch with friends talking about a variety of topics from a hat.    

Can I pay by EFT?

You are welcome to pay us for your adult toys and lingerie via traditional bank transfer. When completing your order, you'll have the option to select "EFT" and then you can pay by EFT. Please note that we will only be able to release your order upon reflection of the funds in our bank account. Depending on your bank, this could take a few days to clear. To expedite your order, we suggest emailing your proof of payment directly from the bank to info@lolamontez.co.za. All EFT based orders will be cancelled after 3 days, if no funds are received to avoid unnecessarily reserving stock. If you need a couple of extra days for pay day - we know the feeling, just let us know by contacting us on the Lola Montez Contact us page and we'll make a plan. What are my payment options? Lola Montez offers various secure and discreet payment methods from Credit Card and Debit Card payments to EFT. Our payment portal is linked to Payfast. A secure payment portal used by many online stores. If you feel unsafe about what Lola Montez offers by way of payment options please do not hesitate to contact our help desk on 011-784 2173 or 0861 LOLA MO (0861 5652 66). What are Lola Montez's Bank Account Details?
  • Name: Lola Montez -
  • Bank: First National Bank
  • Account Number: 624 563 942 63 -
  • Branch Code: 250655 -
  • Type of Account: Cheque
 Is paying by credit/debit card safe? As more and more consumers shop online, new risks are exposed whilst the anonymity of the internet poses the danger of unauthorized credit/debit card purchases. We make use of the Payfast payment portal. We do everything in our power to ensure that your sex toy purchases are safe and secure and you can be rest assured that delivery is discreet and your information will never be shared.

Will I have to sign for my order?

Will I have to sign? For your security and ours, we ask that you sign the waybill presented to you by the courier agent. This signature acknowledges that you have received your package safely. Nothing on the parcel or the waybill indicates that the parcel contains a vibrator or sex toy. Neither does it contain any Lola Montez branding. It recently came to our attention that many buy adult toys and dildos from that large online retailer named after a jungle in South America. The reason - people will think I've bought a book! I have two things to say 'Which people and who cares?' But if you are still concerned that the courier will be judging you know that the product is recorded as medical and all the paper work says Sharon Gordon and I really don't think I'm that famous. All our packaging is discreet and if you receive the package opened it wasn't us. In all the years I have been using our courier nothing has been opened before delivery. If you live in Gauteng you may want to collect your order. Please make sure you call first to make sure we have the sex toy you ordered in stock and that we're around to open for you. Watch our packaging video on YouTube to just how your parcel is packed and will arrive. Please don't forget to subscribe to the YouTube channel and sign up to all our social media platforms - simply click on the widgets on the right hand side of our site and it will take you right there But remember nobody knows what’s in the parcel so there is no need to be anxious.

What happens if my order is late?

What happens if my order is late? Whilst Lola Montez’s service delivery is all about quick turnaround times. We try to make sure you get your parcel within 48 hours of receipt of payment. So if you are paying by EFT don't forget to send us proof of payment so we can process your order as soon as possible. In the rare instance that we are unable to honour our dispatch rule we will contact you personally to notify you of the delay - either by the email or via the contact number which you have provided. If you have given us the incorrect information we cannot get hold of you, so just don't. If the vibrator you have purchased is not available from the local distributor it will go onto back order. the Lola Montez staff will advise you when the estimated time of arrival is and you will be given several options. You can wait for the back order to arrive or we will offer you an alternative product which is similar in style, quality and price. If neither those options suite you we will cancel your order and refund you in full. We'd like not to but you absolutely may. During 2020 we are experiencing delays with imports of products so you may have to be a bit more patient. Please subscribe to our YouTube Channel and watch the videos. They're informative and entertaining. You will be helping us rank and build our business while receiving value for your time. While you're at it please follow us on our other social media platforms. You will find quick links on the widgets reflected on the right hand side of our web pages. Don't forget to subscribe to our newsletter to receive discounts, promotions and gifts.

Will my personal details be shared?

Personal details will never be shared. As per Lola Montez’s strict Privacy Policies and Terms and Conditions, the use of private information on the e-commerce platform (i.e.user’s personal information, credit card details, place of address, and contact details), which are required for executing orders, will be kept in the strictest confidence by the provider. They will under no circumstances will be sold or divulged to third parties. This excludes the use of the user’s delivery address and contact details, which will be issued to the Courier service provider, in order to fulfill delivery. Our data base is compiled over years of sales, events, parties, exhibitions, competitions etc. You have given us permission or subscribed in one way or the other. We may occasionally advertise product for a loyal friend or  supporter but that information will always come from us and never directly from the third party. Because of the product we sell at Lola Montez which includes adult toys and sex toys, we understand that you may not want anyone knowing that you recently purchased a vibrator. We live in hope that one day you will want everyone to know but until then we continue to be discreet adult shopping for sex toys for women and sex toys for men. For more information, please Link to privacy policies Please subscribe to our newsletter. It is send out monthly and contains information about the Lola Montez business and brand. It features sex toy brands and keeps you up to date with what's new and happening. Please subscribe to our YouTube Channel and watch Sharon Gordon @SaSexpert chat to friends in the Industry.

What's the Lola Montez return policy?

Unfortunately our return policy, due to the nature of our intimate items, the majority of our goods are not exchangeable or refundable for both hygiene and security reasons. Once the seal on the packaging is broken we cannot take it back! These include Lingerie, Cosmetics, Sex Toys, Essentials, Vibrators, dildos, lubricants, sex toys for men, sex toys for women, Gifts, and Accessories. We suggest contacting us should you be uncertain as to whether or not a product is right for you prior to purchasing. We are known for our advise on which adult toy to purchase for you or your partner. We may no longer have a bricks and mortar store but we will take your call on 011-7842173 or please fill out our form on the Contact Us page on our website or email us on info@lolamontez.co.za. We will gladly walk you through your options and advise on the most appropriate product. Don't be shocked when we ask you intimate questions like are you playing with or without your partner. Are you a clitoris or G Spot girl, it all helps us identify which vibrator is perfect for you. Read our Blog about the variety of adult toys we stock at Lola Montez, watch the videos on YouTube about clitoral or G Spot toys. It will help you narrow down your options. If you have received the wrong toy please DO NOT OPEN it! Call us immediately so we can fix the problem.  

What happens if I have an item missing from my delivered package?

 What happens if I have an item missing from my delivered package? Yes shit happens and we're not perfect, but not often!  If your parcel arrives open please take a photo of the parcel immediately. If it is opened there may be a courier problem. Although we have to say that we have never had this problem before. If the parcel is sealed and an item is missing let us know. Should your package not be reflective of your order placed with us, please contact us immediately on our Contact Us page on our website, Call 0861 LOLAMO (0861565266) or on 011 784 2173 or email us on info@lolamontez.co.za so that we can urgently rectify the situation. We do double check your order to make sure that all your adult toys have been packed but you know maybe we had a bit too much fun with our vibrators the night before. Please report the missing adult toy immediately so we can investigate what happened and send you the missing item. If it's a back order item that you've agreed to wait for, it's coming. We do delivery part orders so that you are not waiting for everything. You will be contacted and know that the missing item is part of the back order. You can still contact us if you need. to. Please will you help us grow by subscribing to our newsletter and don;t forget that it is so important for you to follow us on social media pages. Did you know that we need 1000 YouTube subscribers and 4000 hours to monitize!  

 Can I receive a partial delivery on a Back Order?

Can I receive a partial delivery? Yes absolutely. If you have placed an order consisting of multiple items, whereby several of the adult toys are available for immediate shipment, we will offer you the choice of electing to have the 'in-stock' sex toys delivered to you first, following on which we will ship the remainder of the items to you when they arrive at our head office - at our expense. You will NOT be expected to pay for shipping on the second delivery, Lola Montez will take care of the cost. Now if you have any additional questions about delivery or back orders you can use the www.lolamontez.co.za Contact us page or you can call the Help Desk during office hours on 0861 LOLA MO (0861 5652 66) or 011-784 21 73. Please remember that if you call us at two am in the morning we will be very rude to you. We do not have a shop open at 2am, there is nothing we can do to sort out your erotic needs. Please take the time to subscribe to our YouTube Channel where we share sex advise and discuss which vibrators do what. Also subscribe to our newsletter which will give you access to promotions and discounts.

Lola Montez Bank Account Details?

The Lola Montez Bank Account is
  • Name: Lola Montez -
  • Bank: First National Bank
  • Account Number: 624 563 942 63 -
  • Branch Code: 250655 -
  • Type of Account: Cheque
What are my payment options? Lola Montez offers various secure and discreet payment methods from Credit Card and Debit Card payments to EFT into the Lola Montez Bank account details above. Our payment portal is linked to Payfast. A secure payment portal used by many online stores. If you feel unsafe about what Lola Montez offers by way of payment options please do not hesitate to contact our help desk on 011-784 2173 or 0861 LOLA MO (0861 5652 66).  Is paying by credit/debit card safe? As more and more consumers shop online, new risks are exposed whilst the anonymity of the internet poses the danger of unauthorized credit/debit card purchases. We make use of the Payfast payment portal. We do everything in our power to ensure that your sex toy purchases are safe and secure and you can be rest assured that delivery is discreet and your information will never be shared.

Can I pay by EFT?

You are welcome to pay us for your adult toys and lingerie via traditional bank transfer. When completing your order, you'll have the option to select "EFT" and then you can pay by EFT. Please note that we will only be able to release your order upon reflection of the funds in our bank account. Depending on your bank, this could take a few days to clear. To expedite your order, we suggest emailing your proof of payment directly from the bank to info@lolamontez.co.za. All EFT based orders will be cancelled after 3 days, if no funds are received to avoid unnecessarily reserving stock. If you need a couple of extra days for pay day - we know the feeling, just let us know by contacting us on the Lola Montez Contact us page and we'll make a plan.

What are my payment options?

Our payment options at Lola Montez offers various secure and discreet payment methods from Credit Card and Debit Card payments to EFT to pay for your erotic toys and lubricants. If you do pay by EFT please make sure that you send us proof of payment because your adult toy will only be dispatched once payment has been received. Can I pay via EFT? You are welcome to pay us via traditional bank transfer. When completing your order, you'll have the option to select "EFT" Please note that we will only be able to release your order upon reflection of the funds in our bank account. Depending on your bank, this could take a few days to clear. To expedite your order, we suggest emailing your proof of payment directly from the bank to info@lolamontez.co.za. Please take note that All EFT based orders will be cancelled after 3 days, if no funds are received to avoid unnecessarily reserving stock. If you need an additional couple of days for pay day please send us a message on our Contact Us Page and we'll try to accommodate you.   What are Lola Montez's Bank Account Details?
  • Name: Lola Montez -
  • Bank: First National Bank
  • Account Number: 624 563 942 63 -
  • Branch Code: 250655 -
  • Type of Account: Cheque
 Is paying by credit/debit card safe? As more and more consumers shop online, new risks are exposed whilst the anonymity of the internet poses the danger of unauthorized credit/debit card purchases. We make use of the Payfast payment portal.

What is the delivery cost?

What is the delivery cost when I order my sex toy? Delivery at Lola Montez is FREE on any orders over R1500. Orders under R1500 will automatically include a delivery fee of R150* to cover courier charges. (*Additional charges may apply for remote and outlying areas.) You will however be contacted directly if this is the case. In addition orders that have been cancelled but have already been shipped, are liable to have the refund deducted by R150* in order to cover courier charges. Orders that are cancelled timeously, which have not been shipped, will not be liable for such courier charges. Lola Montez also ships to Namibia, Swaziland, Botswana & Lesotho. Should you require International shipping, we will contact you once we have obtained an accurate quote on shipping costs from our courier company (based on your order and the above variables), whereby you will then have the option to proceed with your payment or to cancel should you wish. Once your proof of payment reflects in our account, we will ship your order. International shipping can be tricky so please ensure that adult toys are not illegal in your country. Yes in the 21st Century sex toys are still seen as forbidden and dangerous. You have to wonder how this can still be possible. We wish we could ship all our vibrators for free but alas it isn't possible yet. Prices for delivery can change without notice.  You are able to collect in Sandton but you do need to make an arrangement to do so. You can contact our Help desk on 0861 LOLAMO (0861 565266) or 011-7842173. Please take a moment to help grow our brand by following us on our social media platforms and subscribe to our YouTube Channel for videos on product and sex advise.

How do I contact the Lola Montez Help Desk?

How to Contact Lola Montez Help desk? For all queries please contact us either via our Contact Us page on our website www.lolamontez.co.za or Call us on 0861 LOLAMO (0861 565266)  to speak to one of our consultants directly. Alternatively, make use of our online chat function located at the bottom right hand side of the screen for assistance. Now listen up! We love to help you and answer all your questions about purchasing, delivery, payment methods and delivery. We will chat to you all day about which vibrator or dildo suites you. We will refer you to our sex toys for women and sex toys for couples but all of this

MUST BE DURING OFFICE HOURS.

If you call us at 2h00 because you are horny we may not answer and if we do we will be rude! Show some respect. We sell sex toys NOT women. We are an online sex shop not a knock shop and if you make the mistake you will be given short shift. We are in the business of giving real and honest advise on vibrators and orgasms. We are not here for you to get your jolly off. It is disrespectful and unnecessary. If you think we're exaggerating read some of the stories we share on our blog page. It was funny the first time but now it's just irritating especially when our intelligence is undermined. We are ordinary people with families, partners and children. Just because we sell sex toys does not make us something you think is funny or can abuse. We try to bring you a professional service that you won't receive anywhere else. So don't abuse it. Please help us grow our business by subscribing to our YouTube Channel and other social media platforms
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