Frequently Ask Question

How do I register as a customer?

In order to register as a customer on www.lolamontez.co.za, you need to click on the sign-in button on the top right-hand corner of your screen. You will then be requested to enter a valid email address, followed by pressing the submit button. Once you have submitted, the next screen will prompt you to fill in your personal information as well as a password followed by the Register button. You will then be registered as a very special Lola Montez Client and will have access to sex toys, relationship advise, lubricants, lingerie and much more. As a Lola Montez customer you will be the first to hear about new product and exclusive promotions available only to registered customers. Remember that as per our Privacy Terms and conditions, your details will never be sold, shared, or distributed to third parties, and will only be repopulated for delivery purposes. Once you have registered, you will have access to your personal account dashboard, where you will be able to edit your details, refer to your previous order’s history, and most importantly keep track of your personal favourite adult toys products. Don't forget to make the best of all our social media platforms to keep up to date with launches, new vibrators or events that we are hosting or participating in. Please take the time to subscribe to our YouTube Channel, where we talk about relationships and how to use our sex toys for maximum pleasure. We no longer have bricks and mortar stores but we still offer the best advise - either call 0861 LOLAMO or email us on info@lolamontez.co.za
Is VAT included?  Is vat included or are all prices displayed inclusive of VAT? Yes, all prices displayed under each product are already inclusive, you will never pay more than the displayed price. WE know many sites make it look as if they are cheaper and then when you check out they add an additional 15% for Value Added Tax. You will not get this surprise on the Lola Montez site. What you see is what you pay for your adult toys. If you have received a birthday voucher for a sex toy purchase you will only ever have to pay less. So how do you become one of those special people who can receive a special promo code for your birthday or for a product launch? You have to subscribe to our newsletter (see the pop up on the blog pages) and follow us on social media. All you have to do is click on the links on the right hand side of our web page. We will always bring you the very best in sex toys for women and sex toys for men. Don't forget to subscribe to our YouTube Channel and watch the videos on sex toys and relationship advise. The videos are full of sex tips and sex advise. All our items are packaged and shipped discreetly with a courier. The parcel will have no identifiable branding or descriptions so you can be rest assured that your parcel will be delivered discreetly. Did you know that Sharon Gordon writes for the Saturday Star every week?

Do I have to pay again for shipping?

 If I choose for partial delivery on a Back Order do I have to pay again for shipping? No. Lola Montez will cover the second shipping cost at our expense. You will not have to pay extra for you adult toys.  Can I receive a partial shipment on a Back Order? Yes absolutely. If you have placed an order consisting of multiple sex toys, whereby several of the items are available for immediate shipment, we will offer you the choice of electing to have the 'in-stock' vibrators, lubricants or lingerie delivered to you first, following on which we will ship the remainder of the items to you when they arrive at our head office - at our expense. You will not be expected to pay for shipping on the second delivery.   Am I able to change the Back Ordered item for an 'In-stock' item? Yes. Once we have contacted you, we will run you through your available options, of which one is to replace the Back Ordered stock with an 'in-house' item that is equivalent to the standard of the item which you originally ordered. We will always suggest a suitable alternative that equates to the same lux, value, and functionality of the item you have ordered. You can always contact us on the Lola Montez website Contact us page if you have any inquiries or you can call the help desk on 0861 LOLA MO (0861 56 52 66) and we will try to help you as best we can. Please ensure that you call during office hours - it's just rude not to. Please don;t forget to subscribe to our YouTube channel to watch our sex advise and watch Sharon Gordon talk to her friends about relationships and much more.    

What happens if I have an item missing from my delivered package?

 What happens if I have an item missing from my delivered package? Yes shit happens and we're not perfect, but not often!  If your parcel arrives open please take a photo of the parcel immediately. If it is opened there may be a courier problem. Although we have to say that we have never had this problem before. If the parcel is sealed and an item is missing let us know. Should your package not be reflective of your order placed with us, please contact us immediately on our Contact Us page on our website, Call 0861 LOLAMO (0861565266) or on 011 784 2173 or email us on info@lolamontez.co.za so that we can urgently rectify the situation. We do double check your order to make sure that all your adult toys have been packed but you know maybe we had a bit too much fun with our vibrators the night before. Please report the missing adult toy immediately so we can investigate what happened and send you the missing item. If it's a back order item that you've agreed to wait for, it's coming. We do delivery part orders so that you are not waiting for everything. You will be contacted and know that the missing item is part of the back order. You can still contact us if you need. to. Please will you help us grow by subscribing to our newsletter and don;t forget that it is so important for you to follow us on social media pages. Did you know that we need 1000 YouTube subscribers and 4000 hours to monitize!  

Privacy Terms & Conditions?

Our privacy terms and conditions are as protected as can be. We understand that not only are our adult toy products and purchases sensitive information but more importantly your financial information. The use of private information on the e-commerce platform (user’s personal information, credit card details, place of address, and contact details), which are required for executing orders, will be kept in the strictest confidence by the provider and under no circumstances will be sold, or divulged to third parties. This excludes the use of the user’s delivery address and contact details, which will be issued to the Courier service provider, in order to fulfill delivery. Delivery of your adult toy purchase will arrive in simple, discreet courier packaging. It will have no Lola Montez Branding or any indication of what is in the parcel. The sex toys are registered as medical products. As per Lola Montez’s strict Privacy Policies and Terms and Conditions, the use of private information on the e-commerce platform (i.e.user’s personal information, credit card details, place of address, and contact details), which are required for executing orders, will be kept in the strictest confidence by the provider and under no circumstances will be sold or divulged to third parties. This excludes the use of the user’s delivery address and contact details, which will be issued to the Courier service provider, in order to fulfill delivery. For more information, please view privacy policies Please take the time to subscribe to our YouTube Channel and then follow us on our social media pages. Sharon Gordon our very own @SaSexpert writes a #SexColumn for the Saturday Star. Read the paper or see what has been written by subscribing to our monthly newsletter.

How do I know my Lingerie size?

Our Lingerie size guides are as detailed as possible to help you find the perfect fit. Many items are one size fits most so if you are ultra skinny or on the larger size many of the items will not look great on you. How's that for honesty! We suggest taking a Medium from a size 32 and up due to the stretch of the lace and satin fabric. If you are still concerned and in order to avoid disappointment on ill-fitting garments , please send us your hip and waist measurements and the Lola Montez team will make sure that we send you the fit based on the styles you have selected. For your hygiene and ours, we are unable to accept any returns on lingerie purchases. We make every attempt to ensure you get the correct item and size. If it is not what you ordered DO NOT OPEN the packaging. Once the seal is broken there is nothing we can do and you will have to find a friend to give it to. You have been warned. Once you receive your lingerie handle with care. These items are delicate and need to be handled with care. We suggest following the wash care instructions closely to ensure that you receive the utmost longevity from your special product. If you cannot find the details required to your specific size, please contact us using our Contact Us page or call our office on                  011-7842173, where a consultant will gladly advise on the right fit for you.
Please read our section on contacting the help desk found in the FAQ section. 
Please remember! Lola Montez is unable to accept any returns on our lingerie and underwear due to hygiene and quality concerns and please take note that NO EXCEPTIONS will be made. Please ensure you understand your size, or contact us so that we can guide you in your purchase, ensuring there are no mistakes.  

What are the benefits of registering a customer account?

The benefits of registering on www.lolamontez.co.za and providing Lola Montez  with a valid email address, the team is not only able to keep you up to date with any transactions related to your account, but we can also ensure that you are learn about all of our promotional deals, exclusive offers, and order notifications before anyone else. This allows you to take advantage of sex toy deals ahead of everyone else and gives you complete control with regards to managing your account. At Lola Montez we absolutely do not believe in spamming your account, You can unsubscribe at any time and know that correspondence will be kept to a minimum and only when it counts! We’re really lazy that way. You will receive a newsletter monthly and the unsubscribe action is extremely easy - you simply need to click unsubscribe at the bottom of the email. You can be assured that the mail will always be discreet and will never contain pornography or inappropriate material. We are however a sex toy store and so communication will contain information about adult toys, vibrators, dildos, lubricants and lingerie. We may even have the occasional article about oral sex and anal sex. But the information will always be informative and never inappropriate. We only allow adults to subscribe to our services so you can be rest assured that we take our role seriously. Please take the time to subscribe to our YouTube Channel and follow our other social media platforms - click on the widgets on the right hand side of the page and it will take you right there. This small act helps us rank and allows us to offer you even better service. We have been providing you with the best sex and relationship advise since 2004 when we opened our first store in Johannesburg. We now only operate online but offer the same valuable service

Will delivery be discreet?

Will delivery from Lola Montez be discreet, we respect and honour your privacy and need for discretion. I often wonder what you are thinking when you ask this question. Do you think delivery comes in a see through packet or with tape saying sex toys inside? I often tell those who ask me if it's discreet I say absolutely but the car that brings it has a huge dildo on the roof! Seriously though all Lola Montez products are packed in nondescript brown bags and are placed in a courier bag – completely non-transparent. The waybill attached only reflects your order number and makes no reference to the contents of your package. Our courier company is well-versed in discretion and confidentiality and whether you choose to deliver straight to your door or to your work place, we will ensure that your privacy is maintained at all times. Our courier will only ever hand over your parcel to the receiver indicated on the waybill. If they cannot hand your order to the specified receiver, your order will be retained and we will contact you to make further arrangements. If your parcel has been opened check with your staff who opened it because it should be completely sealed in the courier bag. You can also arrange collection in Sandton but this has to be arranged by contacting the Lola Montez Help desk. You can call on 0861 LOLAMO or 011-784 2173.   [video width="1920" height="1080" mp4="https://www.lolamontez.co.za/wp-content/uploads/2020/07/packaging-new.mp4"][/video] Please leave a review on our service on our Google Business Page and don't forget to sign up for our Monthly newsletter.

 Can I receive a partial delivery on a Back Order?

Can I receive a partial delivery? Yes absolutely. If you have placed an order consisting of multiple items, whereby several of the adult toys are available for immediate shipment, we will offer you the choice of electing to have the 'in-stock' sex toys delivered to you first, following on which we will ship the remainder of the items to you when they arrive at our head office - at our expense. You will NOT be expected to pay for shipping on the second delivery, Lola Montez will take care of the cost. Now if you have any additional questions about delivery or back orders you can use the www.lolamontez.co.za Contact us page or you can call the Help Desk during office hours on 0861 LOLA MO (0861 5652 66) or 011-784 21 73. Please remember that if you call us at two am in the morning we will be very rude to you. We do not have a shop open at 2am, there is nothing we can do to sort out your erotic needs. Please take the time to subscribe to our YouTube Channel where we share sex advise and discuss which vibrators do what. Also subscribe to our newsletter which will give you access to promotions and discounts.

How discreet is your service?

How discreet is your service is a question we are often asked and I often wonder if you think your dildo is going to arrive in a see through plastic bag with sirens. Please watch our video on how our adult toys are packaged and delivered. We have always been both private and careful. Your calls and orders have privacy guaranteed. We NEVER share your personal information with anyone and we will NEVER reveal what you've bought to anyone even if they say they are your bestie and you wouldn't mind me sharing. It's been done before. Sharon Gordon aka @SASexpert goes so far as not to greet you out of context in case you get asked where you know her from. So heads up she's not being rude, just considerate. Lola Montez has been selling sex toys for women and sex toys for men since 2004 and would not have survived without understanding that not everyone is as open about the use of sex toys as we are. Please help us build the brand by following us on all our social media platforms. They can be found on the right hand side of the site. Also subscribe you our YouTube Channel and our newsletter that gives you special deals and discounts not available to members of the public. Gordon also write a weekly #sexcolumn for The Saturday Star every week. The column is the posted on the Lola Montez blog, the following week if you missed it. The column is everything you need to know about sex and relationship advise.

Will my personal details be shared?

Personal details will never be shared. As per Lola Montez’s strict Privacy Policies and Terms and Conditions, the use of private information on the e-commerce platform (i.e.user’s personal information, credit card details, place of address, and contact details), which are required for executing orders, will be kept in the strictest confidence by the provider. They will under no circumstances will be sold or divulged to third parties. This excludes the use of the user’s delivery address and contact details, which will be issued to the Courier service provider, in order to fulfill delivery. Our data base is compiled over years of sales, events, parties, exhibitions, competitions etc. You have given us permission or subscribed in one way or the other. We may occasionally advertise product for a loyal friend or  supporter but that information will always come from us and never directly from the third party. Because of the product we sell at Lola Montez which includes adult toys and sex toys, we understand that you may not want anyone knowing that you recently purchased a vibrator. We live in hope that one day you will want everyone to know but until then we continue to be discreet adult shopping for sex toys for women and sex toys for men. For more information, please Link to privacy policies Please subscribe to our newsletter. It is send out monthly and contains information about the Lola Montez business and brand. It features sex toy brands and keeps you up to date with what's new and happening. Please subscribe to our YouTube Channel and watch Sharon Gordon @SaSexpert chat to friends in the Industry.

What happens if my order is late?

What happens if my order is late? Whilst Lola Montez’s service delivery is all about quick turnaround times. We try to make sure you get your parcel within 48 hours of receipt of payment. So if you are paying by EFT don't forget to send us proof of payment so we can process your order as soon as possible. In the rare instance that we are unable to honour our dispatch rule we will contact you personally to notify you of the delay - either by the email or via the contact number which you have provided. If you have given us the incorrect information we cannot get hold of you, so just don't. If the vibrator you have purchased is not available from the local distributor it will go onto back order. the Lola Montez staff will advise you when the estimated time of arrival is and you will be given several options. You can wait for the back order to arrive or we will offer you an alternative product which is similar in style, quality and price. If neither those options suite you we will cancel your order and refund you in full. We'd like not to but you absolutely may. During 2020 we are experiencing delays with imports of products so you may have to be a bit more patient. Please subscribe to our YouTube Channel and watch the videos. They're informative and entertaining. You will be helping us rank and build our business while receiving value for your time. While you're at it please follow us on our other social media platforms. You will find quick links on the widgets reflected on the right hand side of our web pages. Don't forget to subscribe to our newsletter to receive discounts, promotions and gifts.

How do I make a purchase?

How do I make a purchase? Once you have decided on a product, click on the box which reads ‘Add to Cart’. This product will then be added to your shopping cart and will remain there until you are ready to check out. Please note that adding a product to your box DOES NOT reserve the item for you. Your sex toys and other Items are only reserved upon Checkout and Payment. If you hover your mouse over the top right hand corner logo which reads ‘Cart’, you will be able to see the products which you have added into your cart. By clicking on the cart, it automatically takes you to the checkout process. You will see your product summary, the full price, excluding shipping,  at which you have bought the adult toy and product, and a summary of the delivery cost, bringing you to the total of your purchase. You can then either login as an already existing customer (which means you don’t need to enter your details again, as they are already stored); or you have the option to proceed as a quick checkout simply by entering your delivery address and contact details necessary for the delivery process. You then select your payment method and click on confirm. You will then be directed to either the direct credit card payment module, where your payment will be processed immediately, (we use the Payfast payment portal). You can also purchase by paying via EFT. Remember if you are planning to do an EFT Lola Montez do not ship until we have proof of payment. Please make sure that you send the proof of payment for your adult toy purchase to info@lolamontez.co.za. If you are unsure how to order your adult toys online you can always call our help desk on 0861 56 5266 (0861 LOLA MO) or on 011-78421 73 for help or use our Contact Us Page on the Lola Montez Site.  You can always email us your order and we can talk you through payment and delivery options. We want to ensure that your shopping experience is as easy and convenient as possible.    

Will I have to sign for my order?

Will I have to sign? For your security and ours, we ask that you sign the waybill presented to you by the courier agent. This signature acknowledges that you have received your package safely. Nothing on the parcel or the waybill indicates that the parcel contains a vibrator or sex toy. Neither does it contain any Lola Montez branding. It recently came to our attention that many buy adult toys and dildos from that large online retailer named after a jungle in South America. The reason - people will think I've bought a book! I have two things to say 'Which people and who cares?' But if you are still concerned that the courier will be judging you know that the product is recorded as medical and all the paper work says Sharon Gordon and I really don't think I'm that famous. All our packaging is discreet and if you receive the package opened it wasn't us. In all the years I have been using our courier nothing has been opened before delivery. If you live in Gauteng you may want to collect your order. Please make sure you call first to make sure we have the sex toy you ordered in stock and that we're around to open for you. Watch our packaging video on YouTube to just how your parcel is packed and will arrive. Please don't forget to subscribe to the YouTube channel and sign up to all our social media platforms - simply click on the widgets on the right hand side of our site and it will take you right there But remember nobody knows what’s in the parcel so there is no need to be anxious.

Out of stock items?

Out of stock items, what do I do? Whilst Lola Montez tries to have as much of the inventory available at any given time, we often sell out faster than what we are able to replenish. Often we think there is still plenty of stock of adult toys and then we have a run on an item especially if it has been mentioned in the press. Most of our stock is imported from all over the world. Some is flown in and some is shipped but we can always establish and estimated time of arrival. If you order something that is out and not marked as such on the Lola Montez website - www.lolamontez.co.za, one of our team will contact you and you will be given a number of options. We will try to match the product with something similar, you can wait for the order to arrive or we can refund you. If an item is displayed as 'out of of stock', you will not be able to add them to your cart. We will however be able to notify you should you require feedback and when that particular item is back in stock by clicking on the product, and selecting the ‘Notify Me’ tab. You will then receive an email when the erotic toy becomes available again for purchase. Make sure however, that you are logged in and have provided us with a valid email address. If you have not logged in & and would like that particular product, email us at info@lolamontez.co.za and we can advise you on when we will be expecting the stock to be available again. Please follow us on all our social media pages and don't forget to subscribe to our YouTube channel. It's on this channel where Sharon Gordon, aka @SASexpert and her friends chat about sex toys, give sex advise and relationship advise. It is informative and very often funny. it's wonderful to see sex spoken about in natural terms without any shame or embarrassment.  

How do I contact the Lola Montez Help Desk?

How to Contact Lola Montez Help desk? For all queries please contact us either via our Contact Us page on our website www.lolamontez.co.za or Call us on 0861 LOLAMO (0861 565266)  to speak to one of our consultants directly. Alternatively, make use of our online chat function located at the bottom right hand side of the screen for assistance. Now listen up! We love to help you and answer all your questions about purchasing, delivery, payment methods and delivery. We will chat to you all day about which vibrator or dildo suites you. We will refer you to our sex toys for women and sex toys for couples but all of this

MUST BE DURING OFFICE HOURS.

If you call us at 2h00 because you are horny we may not answer and if we do we will be rude! Show some respect. We sell sex toys NOT women. We are an online sex shop not a knock shop and if you make the mistake you will be given short shift. We are in the business of giving real and honest advise on vibrators and orgasms. We are not here for you to get your jolly off. It is disrespectful and unnecessary. If you think we're exaggerating read some of the stories we share on our blog page. It was funny the first time but now it's just irritating especially when our intelligence is undermined. We are ordinary people with families, partners and children. Just because we sell sex toys does not make us something you think is funny or can abuse. We try to bring you a professional service that you won't receive anywhere else. So don't abuse it. Please help us grow our business by subscribing to our YouTube Channel and other social media platforms

Can I pay by EFT?

You are welcome to pay us for your adult toys and lingerie via traditional bank transfer. When completing your order, you'll have the option to select "EFT" and then you can pay by EFT. Please note that we will only be able to release your order upon reflection of the funds in our bank account. Depending on your bank, this could take a few days to clear. To expedite your order, we suggest emailing your proof of payment directly from the bank to info@lolamontez.co.za. All EFT based orders will be cancelled after 3 days, if no funds are received to avoid unnecessarily reserving stock. If you need a couple of extra days for pay day - we know the feeling, just let us know by contacting us on the Lola Montez Contact us page and we'll make a plan. What are my payment options? Lola Montez offers various secure and discreet payment methods from Credit Card and Debit Card payments to EFT. Our payment portal is linked to Payfast. A secure payment portal used by many online stores. If you feel unsafe about what Lola Montez offers by way of payment options please do not hesitate to contact our help desk on 011-784 2173 or 0861 LOLA MO (0861 5652 66). What are Lola Montez's Bank Account Details?
  • Name: Lola Montez -
  • Bank: First National Bank
  • Account Number: 624 563 942 63 -
  • Branch Code: 250655 -
  • Type of Account: Cheque
 Is paying by credit/debit card safe? As more and more consumers shop online, new risks are exposed whilst the anonymity of the internet poses the danger of unauthorized credit/debit card purchases. We make use of the Payfast payment portal. We do everything in our power to ensure that your sex toy purchases are safe and secure and you can be rest assured that delivery is discreet and your information will never be shared.

How does LELO warranty work?

How does Lelo warranty work? If a Lelo sex toy becomes faulty within the first year, please call us on 0861 LOLAMO (0861 565266), or the Lola Montez help desk on 011 784 2173 or contact us via the Contact page on our website providing us with the Claim Number that can be found on the card included in the Lelo packaging your toy came in. You MUST register your adult toy on the Lelo website for the warranty to be active. Once we have received the faulty unit as well as the warranty card, we will send your product to our faults department for inspection. Please ensure that the adult toy is properly cleaned before sending it to us. If it is unclean we reserve the right to destroy it and not give you an opportunity to collect it. It will be your punishment for being siff - so don't If your product is indeed deemed faulty, a replacement unit will be sent to you. If a erotic toy has exceeded it's 1 year warranty & unfortunately becomes faulty, please call us on 0861 565266 or contact us via the Contact page on our website providing us with the Special Code received when you registered your toy on the Lelo website. You will unfortunately not receive a full replacement, however you will receive a 50% discount code for the item. Please Note! LELO products can ONLY be exchanged if the faulty unit is accompanied with the Warranty Card (which was received in the original packaging) and if your unit has been REGISTERED on the LELO.COM website. Lola Montez is unable to fulfill the warranty obligation without this information.

What are my payment options?

Our payment options at Lola Montez offers various secure and discreet payment methods from Credit Card and Debit Card payments to EFT to pay for your erotic toys and lubricants. If you do pay by EFT please make sure that you send us proof of payment because your adult toy will only be dispatched once payment has been received. Can I pay via EFT? You are welcome to pay us via traditional bank transfer. When completing your order, you'll have the option to select "EFT" Please note that we will only be able to release your order upon reflection of the funds in our bank account. Depending on your bank, this could take a few days to clear. To expedite your order, we suggest emailing your proof of payment directly from the bank to info@lolamontez.co.za. Please take note that All EFT based orders will be cancelled after 3 days, if no funds are received to avoid unnecessarily reserving stock. If you need an additional couple of days for pay day please send us a message on our Contact Us Page and we'll try to accommodate you.   What are Lola Montez's Bank Account Details?
  • Name: Lola Montez -
  • Bank: First National Bank
  • Account Number: 624 563 942 63 -
  • Branch Code: 250655 -
  • Type of Account: Cheque
 Is paying by credit/debit card safe? As more and more consumers shop online, new risks are exposed whilst the anonymity of the internet poses the danger of unauthorized credit/debit card purchases. We make use of the Payfast payment portal.

What's the Lola Montez return policy?

Unfortunately our return policy, due to the nature of our intimate items, the majority of our goods are not exchangeable or refundable for both hygiene and security reasons. Once the seal on the packaging is broken we cannot take it back! These include Lingerie, Cosmetics, Sex Toys, Essentials, Vibrators, dildos, lubricants, sex toys for men, sex toys for women, Gifts, and Accessories. We suggest contacting us should you be uncertain as to whether or not a product is right for you prior to purchasing. We are known for our advise on which adult toy to purchase for you or your partner. We may no longer have a bricks and mortar store but we will take your call on 011-7842173 or please fill out our form on the Contact Us page on our website or email us on info@lolamontez.co.za. We will gladly walk you through your options and advise on the most appropriate product. Don't be shocked when we ask you intimate questions like are you playing with or without your partner. Are you a clitoris or G Spot girl, it all helps us identify which vibrator is perfect for you. Read our Blog about the variety of adult toys we stock at Lola Montez, watch the videos on YouTube about clitoral or G Spot toys. It will help you narrow down your options. If you have received the wrong toy please DO NOT OPEN it! Call us immediately so we can fix the problem.  

What does back order mean?

What does back order mean if I receive an email stating my purchase is on Back Order? Lola Montez constantly receives new stock from our suppliers, and often stock is sold faster than what we are able to replenish. In addition, due to the limitation of physical space in our stores, we are unable to hold 100% of our catalog at all times. In the event that you want a vibrator or erotic product that is not available, we will expedite your toy with our supplier and will receive this within 2 to 3 days of your purchase. This means that your purchase will be with you within 4 - 6 working days from your payment date, if not sooner. We will always contact you in this regard to ensure that you are satisfied with the above and should you be unsatisfied, we will go to our utmost lengths to ensure you are either provided with a suitable alternative, or we will refund you to the full amount of your purchase, or by means of a voucher. Sometimes our suppliers are out of stock and 2020 has been especially challenging with world wide lock down and delivery issues. Flights for products can be a challenge but we are trying our best to ensure that you receive the adult toy of your choice. One of our team should be able to tell how how long the delay will be alternatively suggest an alternative sex toy in the same price range. If all else fails we will give you a full refund. if you have any enquiries please do not hesitate to contact us on the Lola Montez Contact Us page or give our team a call on 0861 LOLA Mo (0861 5652 66) and they will be able to assist you.  

How do I track my order?

The important question of how to track your order is oOnce your order has been packed, the courier process is completed. We place the parcel into the courier bag once it has been addressed. There is no branding or product description on the flyer bag or on the weigh bill. The weigh bill number will be your tracking number. Currently we use a courier company called 'The Courier Guy'. They have an online tracking system where you can track and trace your parcel. If you are situated in a metropolitan area like Johannesburg, Durban, Pretoria or Cape Town delivery is much quicker than if you are situated in Gat Sonder Water. You will usually receive your parcel within 48 hours of Lola Montez having received proof of payment, so if you have selected the EFT option please do not forget to send your proof of payment details to our accounts department. You can forward the proof of payment for your adult toys to info@lolamontez.co.za You can call 011-7842173 or email us on info@lolamontez.co.za for your tracking number – you will then be able to track your order online by using the courier’s tracking processes. We will always let you know if there has been a hitch with delivering your sex toys. Sometimes our distributors are out of stock or a vibrator has been discontinued. If this is the case we will call you to ask if you want to go on back-order, cancel or replace your adult toy with an alternative. Please don;t forget to follow us on our social media pages. Every interaction with us on any of the platforms helps build the business. Write a review on the vibrator you bought and if you want to learn more about sex and sexuality subscribe to our monthly newsletter. For entertaining videos don;t forget to subscribe to our YouTube Channel  It's simple.

Lola Montez Bank Account Details?

The Lola Montez Bank Account is
  • Name: Lola Montez -
  • Bank: First National Bank
  • Account Number: 624 563 942 63 -
  • Branch Code: 250655 -
  • Type of Account: Cheque
What are my payment options? Lola Montez offers various secure and discreet payment methods from Credit Card and Debit Card payments to EFT into the Lola Montez Bank account details above. Our payment portal is linked to Payfast. A secure payment portal used by many online stores. If you feel unsafe about what Lola Montez offers by way of payment options please do not hesitate to contact our help desk on 011-784 2173 or 0861 LOLA MO (0861 5652 66).  Is paying by credit/debit card safe? As more and more consumers shop online, new risks are exposed whilst the anonymity of the internet poses the danger of unauthorized credit/debit card purchases. We make use of the Payfast payment portal. We do everything in our power to ensure that your sex toy purchases are safe and secure and you can be rest assured that delivery is discreet and your information will never be shared.

Can I pay by EFT?

You are welcome to pay us for your adult toys and lingerie via traditional bank transfer. When completing your order, you'll have the option to select "EFT" and then you can pay by EFT. Please note that we will only be able to release your order upon reflection of the funds in our bank account. Depending on your bank, this could take a few days to clear. To expedite your order, we suggest emailing your proof of payment directly from the bank to info@lolamontez.co.za. All EFT based orders will be cancelled after 3 days, if no funds are received to avoid unnecessarily reserving stock. If you need a couple of extra days for pay day - we know the feeling, just let us know by contacting us on the Lola Montez Contact us page and we'll make a plan.

 Lola Montez exchange policy?

The Lola Montez exchange policy is simple. Unfortunately, due to the nature of our intimate items, our goods are not exchangeable or refundable for both hygiene and security reasons. These include Lingerie, Cosmetics, Sex Toys, Essentials, sex toys for women, sex toys for couples, sex toys for men, anal toys, Gifts, and Accessories. If you are unsure as to whether or not a product is right for you, please call our customer help line on 0861 LOLAMO (0861 565266) or complete our form on our Contact Us page on our website. At Lola Montez we pride ourselves on being able to help you identify the sex toy for you or your partner. We have been assisting couples and individuals for many years. We have to ask you a couple of intimate questions - such as - Are you playing with or without your partner? Are you a clitoris or G-Spot girl? Have your played with vibrators before? etc. These questions and your answers help us identify the sex toy for you. We know that the choice can be overwhelming but start looking at the categories and sub-categories on the Lola Montez website - www.lolamontez.co.za. Are you looking for sex toys for women or sex toys for men? You may even be interested in Lotions and Potions which include lubricants and massage oils. Or how about sex toys for couples. If you are still lost call us and we will gladly assist in order to avoid any mistakes or incorrect orders. Please take a moment to follow us on our social media platforms - this can be done simply by clicking on the relevant widgets on the Lola Montez website. These widgets are directly linked to our pages. If you want to learn more about the category of adult toys we stock watch our YouTube videos and please subscribe
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