Frequently Ask Question

Discounts? How do I qualify for discounts?

Discounts? At Lola Montez, we are constantly ensuring that you receive the best deals possible on all our sex toys and lingerie and not everybody is entitled to a discount. You have to be special to qualify but you can. You will need to sign up for our newsletter and don't forget to subscribe to our YouTube Channel and follow us on all our social media platforms. You can also create an account on the www.lolamontez.co.za website. By creating an account, signing up for our newsletter, and receiving notifications from our partners, you are guaranteed to receive the earliest notifications on promotions, discounts, and adult toy giveaways. WE offer only the best sex toys available in the South African market and whilst they may be expensive they are only the best quality and some even come with a 10 year warranty - see the Lelo Brand of adult toys. We try to keep our prices as low as we can but prices often fluctuate with the rise and fall of the rand. It is very difficult to predict how much an adult toy is going to cost next time around. At the moment shipping is extremely expensive (during Covid 2020) so we may be more out of stock than we are used to. Once you are a preferred Lola Montez client keep your eye on our monthly newsletter which may contain discounts that only last for a couple of days or until stock lasts. We do have terms and conditions on some of the promotions but they will always be clear before you buy your toy. If you are unsure of any purchase please leave a message for us on the Contact Us Page

What are the benefits of registering a customer account?

The benefits of registering on www.lolamontez.co.za and providing Lola Montez  with a valid email address, the team is not only able to keep you up to date with any transactions related to your account, but we can also ensure that you are learn about all of our promotional deals, exclusive offers, and order notifications before anyone else. This allows you to take advantage of sex toy deals ahead of everyone else and gives you complete control with regards to managing your account. At Lola Montez we absolutely do not believe in spamming your account, You can unsubscribe at any time and know that correspondence will be kept to a minimum and only when it counts! We’re really lazy that way. You will receive a newsletter monthly and the unsubscribe action is extremely easy - you simply need to click unsubscribe at the bottom of the email. You can be assured that the mail will always be discreet and will never contain pornography or inappropriate material. We are however a sex toy store and so communication will contain information about adult toys, vibrators, dildos, lubricants and lingerie. We may even have the occasional article about oral sex and anal sex. But the information will always be informative and never inappropriate. We only allow adults to subscribe to our services so you can be rest assured that we take our role seriously. Please take the time to subscribe to our YouTube Channel and follow our other social media platforms - click on the widgets on the right hand side of the page and it will take you right there. This small act helps us rank and allows us to offer you even better service. We have been providing you with the best sex and relationship advise since 2004 when we opened our first store in Johannesburg. We now only operate online but offer the same valuable service

How discreet is your service?

How discreet is your service is a question we are often asked and I often wonder if you think your dildo is going to arrive in a see through plastic bag with sirens. Please watch our video on how our adult toys are packaged and delivered. We have always been both private and careful. Your calls and orders have privacy guaranteed. We NEVER share your personal information with anyone and we will NEVER reveal what you've bought to anyone even if they say they are your bestie and you wouldn't mind me sharing. It's been done before. Sharon Gordon aka @SASexpert goes so far as not to greet you out of context in case you get asked where you know her from. So heads up she's not being rude, just considerate. Lola Montez has been selling sex toys for women and sex toys for men since 2004 and would not have survived without understanding that not everyone is as open about the use of sex toys as we are. Please help us build the brand by following us on all our social media platforms. They can be found on the right hand side of the site. Also subscribe you our YouTube Channel and our newsletter that gives you special deals and discounts not available to members of the public. Gordon also write a weekly #sexcolumn for The Saturday Star every week. The column is the posted on the Lola Montez blog, the following week if you missed it. The column is everything you need to know about sex and relationship advise.

What does back order mean?

What does back order mean if I receive an email stating my purchase is on Back Order? Lola Montez constantly receives new stock from our suppliers, and often stock is sold faster than what we are able to replenish. In addition, due to the limitation of physical space in our stores, we are unable to hold 100% of our catalog at all times. In the event that you want a vibrator or erotic product that is not available, we will expedite your toy with our supplier and will receive this within 2 to 3 days of your purchase. This means that your purchase will be with you within 4 - 6 working days from your payment date, if not sooner. We will always contact you in this regard to ensure that you are satisfied with the above and should you be unsatisfied, we will go to our utmost lengths to ensure you are either provided with a suitable alternative, or we will refund you to the full amount of your purchase, or by means of a voucher. Sometimes our suppliers are out of stock and 2020 has been especially challenging with world wide lock down and delivery issues. Flights for products can be a challenge but we are trying our best to ensure that you receive the adult toy of your choice. One of our team should be able to tell how how long the delay will be alternatively suggest an alternative sex toy in the same price range. If all else fails we will give you a full refund. if you have any enquiries please do not hesitate to contact us on the Lola Montez Contact Us page or give our team a call on 0861 LOLA Mo (0861 5652 66) and they will be able to assist you.  

Privacy Terms & Conditions?

Our privacy terms and conditions are as protected as can be. We understand that not only are our adult toy products and purchases sensitive information but more importantly your financial information. The use of private information on the e-commerce platform (user’s personal information, credit card details, place of address, and contact details), which are required for executing orders, will be kept in the strictest confidence by the provider and under no circumstances will be sold, or divulged to third parties. This excludes the use of the user’s delivery address and contact details, which will be issued to the Courier service provider, in order to fulfill delivery. Delivery of your adult toy purchase will arrive in simple, discreet courier packaging. It will have no Lola Montez Branding or any indication of what is in the parcel. The sex toys are registered as medical products. As per Lola Montez’s strict Privacy Policies and Terms and Conditions, the use of private information on the e-commerce platform (i.e.user’s personal information, credit card details, place of address, and contact details), which are required for executing orders, will be kept in the strictest confidence by the provider and under no circumstances will be sold or divulged to third parties. This excludes the use of the user’s delivery address and contact details, which will be issued to the Courier service provider, in order to fulfill delivery. For more information, please view privacy policies Please take the time to subscribe to our YouTube Channel and then follow us on our social media pages. Sharon Gordon our very own @SaSexpert writes a #SexColumn for the Saturday Star. Read the paper or see what has been written by subscribing to our monthly newsletter.

Will delivery be discreet?

Will delivery from Lola Montez be discreet, we respect and honour your privacy and need for discretion. I often wonder what you are thinking when you ask this question. Do you think delivery comes in a see through packet or with tape saying sex toys inside? I often tell those who ask me if it's discreet I say absolutely but the car that brings it has a huge dildo on the roof! Seriously though all Lola Montez products are packed in nondescript brown bags and are placed in a courier bag – completely non-transparent. The waybill attached only reflects your order number and makes no reference to the contents of your package. Our courier company is well-versed in discretion and confidentiality and whether you choose to deliver straight to your door or to your work place, we will ensure that your privacy is maintained at all times. Our courier will only ever hand over your parcel to the receiver indicated on the waybill. If they cannot hand your order to the specified receiver, your order will be retained and we will contact you to make further arrangements. If your parcel has been opened check with your staff who opened it because it should be completely sealed in the courier bag. You can also arrange collection in Sandton but this has to be arranged by contacting the Lola Montez Help desk. You can call on 0861 LOLAMO or 011-784 2173.   [video width="1920" height="1080" mp4="https://www.lolamontez.co.za/wp-content/uploads/2020/07/packaging-new.mp4"][/video] Please leave a review on our service on our Google Business Page and don't forget to sign up for our Monthly newsletter.

Refund options for a return?

 What are my refund options for a return? Returns will only be accepted if the product you received was dispatched incorrectly or the adult toy you received is broken. We do not accept returns for product you don't like. Once packaging has been opened and the seal broken if there is nothing mechanically wrong with the sex toy we cannot take it back because of the intimate nature of vibrators and dildos. If you do qualify for a return in most instances, Lola Montez’s will action your return by replacing it with the same product. Where stock levels on a particular type of erotic toy does not allow this, a suitable alternative of a similar value will be offered to you. Should this not deem acceptable, we will offer a gift card to the same value as the returned item. In the rare instance, and at Lola Montez discretion, that we feel that we need to refund you in full, refunds will be issued to the person and card used on the original order and will take between 5 to 10 working days to reflect in the person’s account. We are now able to refund directly from Payfast if that was your payment method. If you have any inquiries about refunds please do not hesitate to contact the Lola Montez help desk by calling 0861 LOLA MO (0861 5652 66) or email us on info@lolamontez.co.za or contact us via the website www.lolamontez.co.za  contact us page.

What happens if I'm not home for delivery or cannot be reached at time of delivery?

Not home for delivery? We ask you for all your details to ensure delivery, name address and phone number. This should allow us to make contact but sometimes incorrect information is furnished - really, in the 21st Century! Please don't do this, its unnecessary and idiotic. Our courier company is unable to notify you of exactly when your delivery will take place. It is in this regard that it is imperative to provide us with a delivery address where you will most likely be during office/day hours as well as a contact number. In the event that our courier is unable to reach you at your provided delivery address or on your contact number, they will try and delivery your parcel to you again on the next delivery run. Should this still prove to be unsuccessful, our courier company will get in touch with us regarding the issue, and we will try and resolve it by contacting you from our Lola Montez office. Courier agents, cannot be expected to contact you via cell phone, so please ensure someone is available to receive your parcel. Your parcel will be packed in a brown bag and a courier flyer unless it needs to be boxed. The waybill will not indicate any Lola Montez branding or any indication that you have purchased a vibrator or lubricant. Watch our video on YouTube to see how we package your delivery. Please don't forget to subscribe to our YouTube Channel and follow us on our social media platforms.

International Orders - Can Lola Montez deliver outside of South Africa?

International Orders - Can Lola Montez deliver outside of South Africa?  Yes, Lola Montez ships to Namibia, Swaziland, Botswana & Lesotho, shipping costs a lot more. We have many clients who purchase our sex toys from Ghana, Nigeria and Zimbabwe (but hey collect and take it home in the suitcase). Deliveries to these areas take anything from up to 4 to 8 working days (provided there are no unforeseen delays) and delivery charges are calculated according to the size, weight, and value of your order). Once you have added your adult toys, lubricant and lingerie to your cart, proceed to checkout and opt for the EFT payment option. We will then contact you once we have obtained an accurate quote from our courier company (based on your order and the above variables),  you will then have the option to proceed with your payment or to cancel should you wish. Many clients arrange their own courier to collect, and this option is available to you. Please leave an instruction in the delivery instruction box on your order. Please make sure that adult toys are legal in your country as we cannot be held responsible for items being confiscated by customs. Please note, Lola Montez will subsidize as much of the delivery cost as possible, Once your proof of payment reflects in our account, we will then ship your order and advise you accordingly. You will be responsible for the legality of the order so make sure that sex toys are not illegal in your country. Yes some countries still ban sex toys for women! Once your order has reached the country which you are sending it to, a customs clearing agent will contact you on the number which you have provided, to advise you of the customs clearance and VAT fee applicable to your order. You will be liable for these charges. They will advise you of the payment banking details thereof – please note you are liable for these charges, and your order will not be released by custom’s until such time that you have processed the payment. Handling fees may cost up to 10% of the total invoice value and Lola Montez is unfortunately unable to control these charges as they are determined by the customs office in your country. Customers in Namibia and Botswana are liable to pay for the VAT applicable, but are generally exempt from the customs clearance fee.

What is the delivery cost?

What is the delivery cost when I order my sex toy? Delivery at Lola Montez is FREE on any orders over R1500. Orders under R1500 will automatically include a delivery fee of R150* to cover courier charges. (*Additional charges may apply for remote and outlying areas.) You will however be contacted directly if this is the case. In addition orders that have been cancelled but have already been shipped, are liable to have the refund deducted by R150* in order to cover courier charges. Orders that are cancelled timeously, which have not been shipped, will not be liable for such courier charges. Lola Montez also ships to Namibia, Swaziland, Botswana & Lesotho. Should you require International shipping, we will contact you once we have obtained an accurate quote on shipping costs from our courier company (based on your order and the above variables), whereby you will then have the option to proceed with your payment or to cancel should you wish. Once your proof of payment reflects in our account, we will ship your order. International shipping can be tricky so please ensure that adult toys are not illegal in your country. Yes in the 21st Century sex toys are still seen as forbidden and dangerous. You have to wonder how this can still be possible. We wish we could ship all our vibrators for free but alas it isn't possible yet. Prices for delivery can change without notice.  You are able to collect in Sandton but you do need to make an arrangement to do so. You can contact our Help desk on 0861 LOLAMO (0861 565266) or 011-7842173. Please take a moment to help grow our brand by following us on our social media platforms and subscribe to our YouTube Channel for videos on product and sex advise.

Lola Montez Bank Account Details?

The Lola Montez Bank Account is
  • Name: Lola Montez -
  • Bank: First National Bank
  • Account Number: 624 563 942 63 -
  • Branch Code: 250655 -
  • Type of Account: Cheque
What are my payment options? Lola Montez offers various secure and discreet payment methods from Credit Card and Debit Card payments to EFT into the Lola Montez Bank account details above. Our payment portal is linked to Payfast. A secure payment portal used by many online stores. If you feel unsafe about what Lola Montez offers by way of payment options please do not hesitate to contact our help desk on 011-784 2173 or 0861 LOLA MO (0861 5652 66).  Is paying by credit/debit card safe? As more and more consumers shop online, new risks are exposed whilst the anonymity of the internet poses the danger of unauthorized credit/debit card purchases. We make use of the Payfast payment portal. We do everything in our power to ensure that your sex toy purchases are safe and secure and you can be rest assured that delivery is discreet and your information will never be shared.

Can I pay by EFT?

You are welcome to pay us for your adult toys and lingerie via traditional bank transfer. When completing your order, you'll have the option to select "EFT" and then you can pay by EFT. Please note that we will only be able to release your order upon reflection of the funds in our bank account. Depending on your bank, this could take a few days to clear. To expedite your order, we suggest emailing your proof of payment directly from the bank to info@lolamontez.co.za. All EFT based orders will be cancelled after 3 days, if no funds are received to avoid unnecessarily reserving stock. If you need a couple of extra days for pay day - we know the feeling, just let us know by contacting us on the Lola Montez Contact us page and we'll make a plan.

I'm a beginner can you help?

 If I'm a beginner is there someone to assist me? The short answer is yes! You're our best kind of client because we can help you avoid making all the first time owner mistakes.  How do we know? Because we made then when we first started playing with sex toys before they were gorgeous and designed specifically for female pleasure. We are extremely professional and well educated on all of our products available. We will be able to guide you to ensure that you purchase the correct vibrator for your needs and requirements. Do not be shocked if we ask you some intimate questions. It helps us establish and identify a sex toy that will work for you. Not all adult toys are equal. Questions may include if you intend to play with your partner - then we'll talk about sex toys for couples. If you're a female and it's for your own pleasure then we'll talk about sex toys for women and take it another step to identify whether you're a clitoris or G-Spot woman. And if you're a man are you buying for yourself or your partner. These will all lead us to finding the perfect adult toy for you. You can call us on 0861 LOLA MO (0861 56 5266) or on 011-784 2173, you can chat to us on the site's chat bot or email us on info@lolamontez.co.za or fill in the Contact Us page on the site. A good place to start is to watch the videos we have on our YouTube Channel which explains different toys for different play. You can also read our product reviews and advise on our blog – www.blog.lolamontez.co.za  

Processing a return?

Processing a return? Processing a return at Lola Montez does not happen very often. Because of the intimate nature of our products - vibrators, sex toys for women, sex toys for couples and sex toys for men we do not offer returns unless Lola Montez has delivered the incorrect item and you have not ordered the product. We can only offer a return if the packaging of the sex toy or lingerie is still sealed and remain unopened. Depending on the reason for the return and the extent of the problem, we endeavor to process all queries and notify all customer's of our action plan within a 24 hour turn around time. If you have a problem with delivery please contact us immediately on the Contact us page on the Lola Montez website, email us on info@lolamontez.co.za or call the Help Desk during office hours on 0861 LOLA MO (0861 5652 66) or 011-784 2173. Opened toys and used toys cannot be returned under any circumstances even if you have never used them. If it's not what you thought you were buying, you will have to give it to a friend, or a friend of a friend. Before making your choice which may lead to you wanting to make a return call us for advise. You can also watch our videos on the different types of sex toys and their uses on YouTube  Channel        

Is using card safe?

Is using my card safe when purchasing on the Lola Montez site? As more and more consumers shop online, new risks are exposed whilst the anonymity of the internet poses the danger of unauthorized credit/debit card purchases. We make use of the Payfast payment portal. We do everything in our power to ensure that your sex toy purchases are safe and secure and you can be rest assured that delivery is discreet and your information will never be shared. The Lola Montez Bank Account is
  • Name: Lola Montez -
  • Bank: First National Bank
  • Account Number: 624 563 942 63 -
  • Branch Code: 250655 -
  • Type of Account: Cheque
What are my payment options? Lola Montez offers various secure and discreet payment methods from Credit Card and Debit Card payments to EFT into the Lola Montez Bank account details above. Our payment portal is linked to Payfast. A secure payment portal used by many online stores. If you feel unsafe about what Lola Montez offers by way of payment options please do not hesitate to contact our help desk on 011-784 2173 or 0861 LOLA MO (0861 5652 66).

Can I pay by EFT?

You are welcome to pay us for your adult toys and lingerie via traditional bank transfer. When completing your order, you'll have the option to select "EFT" and then you can pay by EFT. Please note that we will only be able to release your order upon reflection of the funds in our bank account. Depending on your bank, this could take a few days to clear. To expedite your order, we suggest emailing your proof of payment directly from the bank to info@lolamontez.co.za. All EFT based orders will be cancelled after 3 days, if no funds are received to avoid unnecessarily reserving stock. If you need a couple of extra days for pay day - we know the feeling, just let us know by contacting us on the Lola Montez Contact us page and we'll make a plan.

What do I do if I've lost my login password?

You've lost your login password again Bob? This must happen to me at least once a day! And it drives me mad. I've thought of making all my passwords 'That's Incorrect!' Thank heavens I don't need one to start my vibrator otherwise I would never get lucky. Lucky for you if you have misplaced/forgotten your www.lolamontez.co.za login password, simply click on the Sign-In Button, followed by the ‘Forgot your password?’ prompt. This will then take you to a separate prompt where you will be required to enter your email address. A new password will be emailed to you. Once you have logged in with the new password, you will be able to manage your account and create a new password of easier referencing, for future logins. Once you've logged in the fun begins! you will be able to view and order your favourite sex toys for women and sex toys for men. You may even be more interested in sex toys for couples and we know that prostate massagers and anal toys are a frequent favourite to be purchased online. We have them all available here at Lola Montez. You can be rest assured that your purchases, questions and comments are all treated with the utmost privacy and discretion. Please make sure that you continue to support Lola Montez in their endeavour to bring you the best in customer service. Please follow us on our social media platforms and subscribe to our YouTube Channel and then watch some of the informative and often hysterical discussions with Sharon Gordon, @SaSexpert and her colleagues. Sharon is a regular contributor to the Saturday Star #SexColumn and you can read them on our blog once they have been published.  The blog is updated weekly.

Lelo 10 year Warranty

How do I get my LELO 10 year warranty? Every Lelo customer will receive a Claim Number which can be found on the card included in the Lelo packaging. Please look out for it because if you don't you will be loosing out. Lelo is a premier brand of sex toys and such offer premier service. Please take not that not all adult toys are created equal as can be borne out by the price. You will HAVE to register your toy/product on the Lelo website after purchase in order to initiate the 10 year warranty. If you do not you will not be protected. You cannot register it years after purchase. Once you have registered it, it will produce a special code. If a Lelo sex toy you purchased form Lola Montez  is faulty, please call us on 0861 565266  90861 LOLA MO) or 011 784 2173 or via our Contact Us page on the www.lolamontez.co.za website contact us via email on info@lolamontez.co.za. and one of our team will get back to you as soon as possible. We do not accept adult toys that were not purchased from us so you will need to remind us when, where and how it was purchased from us. If the vibrator was bought from us Lelo will instruct us what to do with the item. Just a heads up - please make sure that the toy is uber clean before returning it to us. We reserve the right to destroy it if it has not been cleaned, we will not give you the opportunity to collect it. It is punishment for being siff. So just don't!  

How do I make a purchase?

How do I make a purchase? Once you have decided on a product, click on the box which reads ‘Add to Cart’. This product will then be added to your shopping cart and will remain there until you are ready to check out. Please note that adding a product to your box DOES NOT reserve the item for you. Your sex toys and other Items are only reserved upon Checkout and Payment. If you hover your mouse over the top right hand corner logo which reads ‘Cart’, you will be able to see the products which you have added into your cart. By clicking on the cart, it automatically takes you to the checkout process. You will see your product summary, the full price, excluding shipping,  at which you have bought the adult toy and product, and a summary of the delivery cost, bringing you to the total of your purchase. You can then either login as an already existing customer (which means you don’t need to enter your details again, as they are already stored); or you have the option to proceed as a quick checkout simply by entering your delivery address and contact details necessary for the delivery process. You then select your payment method and click on confirm. You will then be directed to either the direct credit card payment module, where your payment will be processed immediately, (we use the Payfast payment portal). You can also purchase by paying via EFT. Remember if you are planning to do an EFT Lola Montez do not ship until we have proof of payment. Please make sure that you send the proof of payment for your adult toy purchase to info@lolamontez.co.za. If you are unsure how to order your adult toys online you can always call our help desk on 0861 56 5266 (0861 LOLA MO) or on 011-78421 73 for help or use our Contact Us Page on the Lola Montez Site.  You can always email us your order and we can talk you through payment and delivery options. We want to ensure that your shopping experience is as easy and convenient as possible.    
Is VAT included?  Is vat included or are all prices displayed inclusive of VAT? Yes, all prices displayed under each product are already inclusive, you will never pay more than the displayed price. WE know many sites make it look as if they are cheaper and then when you check out they add an additional 15% for Value Added Tax. You will not get this surprise on the Lola Montez site. What you see is what you pay for your adult toys. If you have received a birthday voucher for a sex toy purchase you will only ever have to pay less. So how do you become one of those special people who can receive a special promo code for your birthday or for a product launch? You have to subscribe to our newsletter (see the pop up on the blog pages) and follow us on social media. All you have to do is click on the links on the right hand side of our web page. We will always bring you the very best in sex toys for women and sex toys for men. Don't forget to subscribe to our YouTube Channel and watch the videos on sex toys and relationship advise. The videos are full of sex tips and sex advise. All our items are packaged and shipped discreetly with a courier. The parcel will have no identifiable branding or descriptions so you can be rest assured that your parcel will be delivered discreetly. Did you know that Sharon Gordon writes for the Saturday Star every week?

 Can I receive a partial delivery on a Back Order?

Can I receive a partial delivery? Yes absolutely. If you have placed an order consisting of multiple items, whereby several of the adult toys are available for immediate shipment, we will offer you the choice of electing to have the 'in-stock' sex toys delivered to you first, following on which we will ship the remainder of the items to you when they arrive at our head office - at our expense. You will NOT be expected to pay for shipping on the second delivery, Lola Montez will take care of the cost. Now if you have any additional questions about delivery or back orders you can use the www.lolamontez.co.za Contact us page or you can call the Help Desk during office hours on 0861 LOLA MO (0861 5652 66) or 011-784 21 73. Please remember that if you call us at two am in the morning we will be very rude to you. We do not have a shop open at 2am, there is nothing we can do to sort out your erotic needs. Please take the time to subscribe to our YouTube Channel where we share sex advise and discuss which vibrators do what. Also subscribe to our newsletter which will give you access to promotions and discounts.

 Lola Montez exchange policy?

The Lola Montez exchange policy is simple. Unfortunately, due to the nature of our intimate items, our goods are not exchangeable or refundable for both hygiene and security reasons. These include Lingerie, Cosmetics, Sex Toys, Essentials, sex toys for women, sex toys for couples, sex toys for men, anal toys, Gifts, and Accessories. If you are unsure as to whether or not a product is right for you, please call our customer help line on 0861 LOLAMO (0861 565266) or complete our form on our Contact Us page on our website. At Lola Montez we pride ourselves on being able to help you identify the sex toy for you or your partner. We have been assisting couples and individuals for many years. We have to ask you a couple of intimate questions - such as - Are you playing with or without your partner? Are you a clitoris or G-Spot girl? Have your played with vibrators before? etc. These questions and your answers help us identify the sex toy for you. We know that the choice can be overwhelming but start looking at the categories and sub-categories on the Lola Montez website - www.lolamontez.co.za. Are you looking for sex toys for women or sex toys for men? You may even be interested in Lotions and Potions which include lubricants and massage oils. Or how about sex toys for couples. If you are still lost call us and we will gladly assist in order to avoid any mistakes or incorrect orders. Please take a moment to follow us on our social media platforms - this can be done simply by clicking on the relevant widgets on the Lola Montez website. These widgets are directly linked to our pages. If you want to learn more about the category of adult toys we stock watch our YouTube videos and please subscribe

What happens if my order is late?

What happens if my order is late? Whilst Lola Montez’s service delivery is all about quick turnaround times. We try to make sure you get your parcel within 48 hours of receipt of payment. So if you are paying by EFT don't forget to send us proof of payment so we can process your order as soon as possible. In the rare instance that we are unable to honour our dispatch rule we will contact you personally to notify you of the delay - either by the email or via the contact number which you have provided. If you have given us the incorrect information we cannot get hold of you, so just don't. If the vibrator you have purchased is not available from the local distributor it will go onto back order. the Lola Montez staff will advise you when the estimated time of arrival is and you will be given several options. You can wait for the back order to arrive or we will offer you an alternative product which is similar in style, quality and price. If neither those options suite you we will cancel your order and refund you in full. We'd like not to but you absolutely may. During 2020 we are experiencing delays with imports of products so you may have to be a bit more patient. Please subscribe to our YouTube Channel and watch the videos. They're informative and entertaining. You will be helping us rank and build our business while receiving value for your time. While you're at it please follow us on our other social media platforms. You will find quick links on the widgets reflected on the right hand side of our web pages. Don't forget to subscribe to our newsletter to receive discounts, promotions and gifts.

What's the Lola Montez return policy?

Unfortunately our return policy, due to the nature of our intimate items, the majority of our goods are not exchangeable or refundable for both hygiene and security reasons. Once the seal on the packaging is broken we cannot take it back! These include Lingerie, Cosmetics, Sex Toys, Essentials, Vibrators, dildos, lubricants, sex toys for men, sex toys for women, Gifts, and Accessories. We suggest contacting us should you be uncertain as to whether or not a product is right for you prior to purchasing. We are known for our advise on which adult toy to purchase for you or your partner. We may no longer have a bricks and mortar store but we will take your call on 011-7842173 or please fill out our form on the Contact Us page on our website or email us on info@lolamontez.co.za. We will gladly walk you through your options and advise on the most appropriate product. Don't be shocked when we ask you intimate questions like are you playing with or without your partner. Are you a clitoris or G Spot girl, it all helps us identify which vibrator is perfect for you. Read our Blog about the variety of adult toys we stock at Lola Montez, watch the videos on YouTube about clitoral or G Spot toys. It will help you narrow down your options. If you have received the wrong toy please DO NOT OPEN it! Call us immediately so we can fix the problem.  

How do I cancel my order?

How to I cancel my order? If you have opted to pay for your order via EFT and have not paid yet, simply email us at info@lolamontez.co.za and we will cancel your order accordingly. You can also contact us via the Lola Montez Website Contact Us page or call our help desk on 0861 LOLA MO (0861 56 5266) or 011-784 2173 and one of our team will cancel it. If you have opted to pay for EFT and have already paid or have paid via card - email us at info@lolamontez.co.za or you can also contact us via the www.lolamontez.co.za, Website Contact Us page or call our help desk on 0861 LOLA MO (0861 56 5266) or 011-784 2173 and one of our team will help you if the order has not been dispatched yet. If it has not left the premises we will cancel your order and request a full refund from our accounts department. Please note refunds take a few days depending on which bank you transact with, your request however will be actioned by Lola Montez within 24 hours of receiving your request. If you aid via Payfast, they now offer a refund option but it also takes time to action. Once the item has been dispatched we can no longer cancel the order due to the intimate nature of sex toys. Lola Montez supplies sex toys for women and sex toys for couples and we know that the choices are often overwhelming. Why not watch our videos on the different type of toys on our YouTube Channel. Please take the time to subscribe to the YouTube channel and remember to follow us on our social media platforms.

How do I contact the Lola Montez Help Desk?

How to Contact Lola Montez Help desk? For all queries please contact us either via our Contact Us page on our website www.lolamontez.co.za or Call us on 0861 LOLAMO (0861 565266)  to speak to one of our consultants directly. Alternatively, make use of our online chat function located at the bottom right hand side of the screen for assistance. Now listen up! We love to help you and answer all your questions about purchasing, delivery, payment methods and delivery. We will chat to you all day about which vibrator or dildo suites you. We will refer you to our sex toys for women and sex toys for couples but all of this

MUST BE DURING OFFICE HOURS.

If you call us at 2h00 because you are horny we may not answer and if we do we will be rude! Show some respect. We sell sex toys NOT women. We are an online sex shop not a knock shop and if you make the mistake you will be given short shift. We are in the business of giving real and honest advise on vibrators and orgasms. We are not here for you to get your jolly off. It is disrespectful and unnecessary. If you think we're exaggerating read some of the stories we share on our blog page. It was funny the first time but now it's just irritating especially when our intelligence is undermined. We are ordinary people with families, partners and children. Just because we sell sex toys does not make us something you think is funny or can abuse. We try to bring you a professional service that you won't receive anywhere else. So don't abuse it. Please help us grow our business by subscribing to our YouTube Channel and other social media platforms
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