Frequently Ask Question

Is using card safe?

Is using my card safe when purchasing on the Lola Montez site? As more and more consumers shop online, new risks are exposed whilst the anonymity of the internet poses the danger of unauthorized credit/debit card purchases. We make use of the Payfast payment portal. We do everything in our power to ensure that your sex toy purchases are safe and secure and you can be rest assured that delivery is discreet and your information will never be shared. The Lola Montez Bank Account is
  • Name: Lola Montez -
  • Bank: First National Bank
  • Account Number: 624 563 942 63 -
  • Branch Code: 250655 -
  • Type of Account: Cheque
What are my payment options? Lola Montez offers various secure and discreet payment methods from Credit Card and Debit Card payments to EFT into the Lola Montez Bank account details above. Our payment portal is linked to Payfast. A secure payment portal used by many online stores. If you feel unsafe about what Lola Montez offers by way of payment options please do not hesitate to contact our help desk on 011-784 2173 or 0861 LOLA MO (0861 5652 66).

Can I pay by EFT?

You are welcome to pay us for your adult toys and lingerie via traditional bank transfer. When completing your order, you'll have the option to select "EFT" and then you can pay by EFT. Please note that we will only be able to release your order upon reflection of the funds in our bank account. Depending on your bank, this could take a few days to clear. To expedite your order, we suggest emailing your proof of payment directly from the bank to info@lolamontez.co.za. All EFT based orders will be cancelled after 3 days, if no funds are received to avoid unnecessarily reserving stock. If you need a couple of extra days for pay day - we know the feeling, just let us know by contacting us on the Lola Montez Contact us page and we'll make a plan.

How do I register as a customer?

In order to register as a customer on www.lolamontez.co.za, you need to click on the sign-in button on the top right-hand corner of your screen. You will then be requested to enter a valid email address, followed by pressing the submit button. Once you have submitted, the next screen will prompt you to fill in your personal information as well as a password followed by the Register button. You will then be registered as a very special Lola Montez Client and will have access to sex toys, relationship advise, lubricants, lingerie and much more. As a Lola Montez customer you will be the first to hear about new product and exclusive promotions available only to registered customers. Remember that as per our Privacy Terms and conditions, your details will never be sold, shared, or distributed to third parties, and will only be repopulated for delivery purposes. Once you have registered, you will have access to your personal account dashboard, where you will be able to edit your details, refer to your previous order’s history, and most importantly keep track of your personal favourite adult toys products. Don't forget to make the best of all our social media platforms to keep up to date with launches, new vibrators or events that we are hosting or participating in. Please take the time to subscribe to our YouTube Channel, where we talk about relationships and how to use our sex toys for maximum pleasure. We no longer have bricks and mortar stores but we still offer the best advise - either call 0861 LOLAMO or email us on info@lolamontez.co.za

Lola Montez Bank Account Details?

The Lola Montez Bank Account is
  • Name: Lola Montez -
  • Bank: First National Bank
  • Account Number: 624 563 942 63 -
  • Branch Code: 250655 -
  • Type of Account: Cheque
What are my payment options? Lola Montez offers various secure and discreet payment methods from Credit Card and Debit Card payments to EFT into the Lola Montez Bank account details above. Our payment portal is linked to Payfast. A secure payment portal used by many online stores. If you feel unsafe about what Lola Montez offers by way of payment options please do not hesitate to contact our help desk on 011-784 2173 or 0861 LOLA MO (0861 5652 66).  Is paying by credit/debit card safe? As more and more consumers shop online, new risks are exposed whilst the anonymity of the internet poses the danger of unauthorized credit/debit card purchases. We make use of the Payfast payment portal. We do everything in our power to ensure that your sex toy purchases are safe and secure and you can be rest assured that delivery is discreet and your information will never be shared.

Can I pay by EFT?

You are welcome to pay us for your adult toys and lingerie via traditional bank transfer. When completing your order, you'll have the option to select "EFT" and then you can pay by EFT. Please note that we will only be able to release your order upon reflection of the funds in our bank account. Depending on your bank, this could take a few days to clear. To expedite your order, we suggest emailing your proof of payment directly from the bank to info@lolamontez.co.za. All EFT based orders will be cancelled after 3 days, if no funds are received to avoid unnecessarily reserving stock. If you need a couple of extra days for pay day - we know the feeling, just let us know by contacting us on the Lola Montez Contact us page and we'll make a plan.

I'm a beginner can you help?

 If I'm a beginner is there someone to assist me? The short answer is yes! You're our best kind of client because we can help you avoid making all the first time owner mistakes.  How do we know? Because we made then when we first started playing with sex toys before they were gorgeous and designed specifically for female pleasure. We are extremely professional and well educated on all of our products available. We will be able to guide you to ensure that you purchase the correct vibrator for your needs and requirements. Do not be shocked if we ask you some intimate questions. It helps us establish and identify a sex toy that will work for you. Not all adult toys are equal. Questions may include if you intend to play with your partner - then we'll talk about sex toys for couples. If you're a female and it's for your own pleasure then we'll talk about sex toys for women and take it another step to identify whether you're a clitoris or G-Spot woman. And if you're a man are you buying for yourself or your partner. These will all lead us to finding the perfect adult toy for you. You can call us on 0861 LOLA MO (0861 56 5266) or on 011-784 2173, you can chat to us on the site's chat bot or email us on info@lolamontez.co.za or fill in the Contact Us page on the site. A good place to start is to watch the videos we have on our YouTube Channel which explains different toys for different play. You can also read our product reviews and advise on our blog – www.blog.lolamontez.co.za  

What are my payment options?

Our payment options at Lola Montez offers various secure and discreet payment methods from Credit Card and Debit Card payments to EFT to pay for your erotic toys and lubricants. If you do pay by EFT please make sure that you send us proof of payment because your adult toy will only be dispatched once payment has been received. Can I pay via EFT? You are welcome to pay us via traditional bank transfer. When completing your order, you'll have the option to select "EFT" Please note that we will only be able to release your order upon reflection of the funds in our bank account. Depending on your bank, this could take a few days to clear. To expedite your order, we suggest emailing your proof of payment directly from the bank to info@lolamontez.co.za. Please take note that All EFT based orders will be cancelled after 3 days, if no funds are received to avoid unnecessarily reserving stock. If you need an additional couple of days for pay day please send us a message on our Contact Us Page and we'll try to accommodate you.   What are Lola Montez's Bank Account Details?
  • Name: Lola Montez -
  • Bank: First National Bank
  • Account Number: 624 563 942 63 -
  • Branch Code: 250655 -
  • Type of Account: Cheque
 Is paying by credit/debit card safe? As more and more consumers shop online, new risks are exposed whilst the anonymity of the internet poses the danger of unauthorized credit/debit card purchases. We make use of the Payfast payment portal.

Opening hours of your Store?

What are the opening hours of your Store?  We work normal business hours from 9h00 to 17h00 and on Saturday from 9h00 to 13h00. We no longer have bricks and mortar stores but we still offer the same Lola Montez service online and if you have any enquiries just call us on 0861 5652 66, contact us on the Contact Us page on the Lola Montez website, us the chat bot  on the site or call 011 784 2173, and we will help. Please do this during office hours or we will be very rude to you! There is nothing worse than a 2 am call asking where our girls are. We are not a brothel we are a sex toy supplier. We offer specialist advise on adult toys and relationships. If you are overwhelmed by our large range of vibrators and lubricants or you don't know your clitoris from your G Spot then call us and we'll help you out. Do watch out for our store within a store Lola Montez outlets. We are opening one in September 2020. You will be able to see the product and purchase in a retail environment. If you're too shy to phone and ask why not watch our videos on YouTube. We cover and discuss sex toys for women, sex toys for men and sex toys for couples, giving examples of each. Sharon Gordon aka @SASexpert also spends time on the couch with friends talking about a variety of topics from a hat.    

How do I contact the Lola Montez Help Desk?

How to Contact Lola Montez Help desk? For all queries please contact us either via our Contact Us page on our website www.lolamontez.co.za or Call us on 0861 LOLAMO (0861 565266)  to speak to one of our consultants directly. Alternatively, make use of our online chat function located at the bottom right hand side of the screen for assistance. Now listen up! We love to help you and answer all your questions about purchasing, delivery, payment methods and delivery. We will chat to you all day about which vibrator or dildo suites you. We will refer you to our sex toys for women and sex toys for couples but all of this

MUST BE DURING OFFICE HOURS.

If you call us at 2h00 because you are horny we may not answer and if we do we will be rude! Show some respect. We sell sex toys NOT women. We are an online sex shop not a knock shop and if you make the mistake you will be given short shift. We are in the business of giving real and honest advise on vibrators and orgasms. We are not here for you to get your jolly off. It is disrespectful and unnecessary. If you think we're exaggerating read some of the stories we share on our blog page. It was funny the first time but now it's just irritating especially when our intelligence is undermined. We are ordinary people with families, partners and children. Just because we sell sex toys does not make us something you think is funny or can abuse. We try to bring you a professional service that you won't receive anywhere else. So don't abuse it. Please help us grow our business by subscribing to our YouTube Channel and other social media platforms

How discreet is your service?

How discreet is your service is a question we are often asked and I often wonder if you think your dildo is going to arrive in a see through plastic bag with sirens. Please watch our video on how our adult toys are packaged and delivered. We have always been both private and careful. Your calls and orders have privacy guaranteed. We NEVER share your personal information with anyone and we will NEVER reveal what you've bought to anyone even if they say they are your bestie and you wouldn't mind me sharing. It's been done before. Sharon Gordon aka @SASexpert goes so far as not to greet you out of context in case you get asked where you know her from. So heads up she's not being rude, just considerate. Lola Montez has been selling sex toys for women and sex toys for men since 2004 and would not have survived without understanding that not everyone is as open about the use of sex toys as we are. Please help us build the brand by following us on all our social media platforms. They can be found on the right hand side of the site. Also subscribe you our YouTube Channel and our newsletter that gives you special deals and discounts not available to members of the public. Gordon also write a weekly #sexcolumn for The Saturday Star every week. The column is the posted on the Lola Montez blog, the following week if you missed it. The column is everything you need to know about sex and relationship advise.
How do I return defective vibrator over time? When can you return defective vibrator and How do I return a product which has become defective over time?  In the event that your sex toy becomes defective over time, we include a one year warranty on most of our sex toys (please read the product’s specification sheet carefully) ensuring that you can return it for repair or replacement. If the sex toy is a cheap and cheerful (under R500) it probably won't have a guarantee. For queries regarding defective products, please contact us via the Contact Us page on our website and include a clear description of the technical issue, order number, and date of purchase. You can also contact the Lola Montez Help Desk by calling 0861 LOLA MO or 0861 56 5266, or 011-784 2173, during office hours. WE will not help you at 2 in the morning. You can also email us at info@lolamontez.co.za You will receive a return email from one of our team notifying you on how to proceed. Please note refunds and repairs are dependent on our supplier's inspection report and need to eliminate the possibility of deliberate misuse. Please ensure that when you return the adult toy you have cleaned it properly before dispatching it to us. If we receive it and it has not been cleaned we reserve the right to destroy it or you will have to get it back at your own cost. You'll be surprised at how siff some people are. Please follow us on social media by clicking on the widgets on the right hand side of the web pages. Also sign up for our newsletter which allows you to receive special discounts and notifies you of promotions not available to the general public.

What if I don't want to wait?

 What if I don't want to wait for the items listed as Back Order? We completely understand your frustration. We have it with our suppliers all the time. Because all our adult toys are imported it is almost impossible to keep stock levels constant and you know what it's like - Murphy will always make an appearance. In the event that you are unhappy with the Back Order status, we will assist you in either finding a suitable alternative adult toy, vibrator or lubricant or will provide you with the option for a full refund or voucher to the value of the said item. Please note that Back Orders usually only add a few days to your delivery eta and will never take more than a week to get to you unless we have an issue with supply. One of the Lola Montez Team will get hold of you to notify you, try to assist you with choosing a suitable alternative sex toy or explaining the process. 2020 has added additional strains to manufacturing and delivery of sex toys. Don't forget you can always get hold of us on the www.lolamontez.co.za Contact Us page. Please take a moment to subscribe to better sex on our blog pages and don't forget to follow us on our social media platforms. It is the easiest way to keep in touch and be the first to know what's new ad what events may be coming up. If you are overwhelmed by your choice of erotic toys - watch our YouTube Channel.

How do I know my Lingerie size?

Our Lingerie size guides are as detailed as possible to help you find the perfect fit. Many items are one size fits most so if you are ultra skinny or on the larger size many of the items will not look great on you. How's that for honesty! We suggest taking a Medium from a size 32 and up due to the stretch of the lace and satin fabric. If you are still concerned and in order to avoid disappointment on ill-fitting garments , please send us your hip and waist measurements and the Lola Montez team will make sure that we send you the fit based on the styles you have selected. For your hygiene and ours, we are unable to accept any returns on lingerie purchases. We make every attempt to ensure you get the correct item and size. If it is not what you ordered DO NOT OPEN the packaging. Once the seal is broken there is nothing we can do and you will have to find a friend to give it to. You have been warned. Once you receive your lingerie handle with care. These items are delicate and need to be handled with care. We suggest following the wash care instructions closely to ensure that you receive the utmost longevity from your special product. If you cannot find the details required to your specific size, please contact us using our Contact Us page or call our office on                  011-7842173, where a consultant will gladly advise on the right fit for you.
Please read our section on contacting the help desk found in the FAQ section. 
Please remember! Lola Montez is unable to accept any returns on our lingerie and underwear due to hygiene and quality concerns and please take note that NO EXCEPTIONS will be made. Please ensure you understand your size, or contact us so that we can guide you in your purchase, ensuring there are no mistakes.  

 Lola Montez exchange policy?

The Lola Montez exchange policy is simple. Unfortunately, due to the nature of our intimate items, our goods are not exchangeable or refundable for both hygiene and security reasons. These include Lingerie, Cosmetics, Sex Toys, Essentials, sex toys for women, sex toys for couples, sex toys for men, anal toys, Gifts, and Accessories. If you are unsure as to whether or not a product is right for you, please call our customer help line on 0861 LOLAMO (0861 565266) or complete our form on our Contact Us page on our website. At Lola Montez we pride ourselves on being able to help you identify the sex toy for you or your partner. We have been assisting couples and individuals for many years. We have to ask you a couple of intimate questions - such as - Are you playing with or without your partner? Are you a clitoris or G-Spot girl? Have your played with vibrators before? etc. These questions and your answers help us identify the sex toy for you. We know that the choice can be overwhelming but start looking at the categories and sub-categories on the Lola Montez website - www.lolamontez.co.za. Are you looking for sex toys for women or sex toys for men? You may even be interested in Lotions and Potions which include lubricants and massage oils. Or how about sex toys for couples. If you are still lost call us and we will gladly assist in order to avoid any mistakes or incorrect orders. Please take a moment to follow us on our social media platforms - this can be done simply by clicking on the relevant widgets on the Lola Montez website. These widgets are directly linked to our pages. If you want to learn more about the category of adult toys we stock watch our YouTube videos and please subscribe

Privacy Terms & Conditions?

Our privacy terms and conditions are as protected as can be. We understand that not only are our adult toy products and purchases sensitive information but more importantly your financial information. The use of private information on the e-commerce platform (user’s personal information, credit card details, place of address, and contact details), which are required for executing orders, will be kept in the strictest confidence by the provider and under no circumstances will be sold, or divulged to third parties. This excludes the use of the user’s delivery address and contact details, which will be issued to the Courier service provider, in order to fulfill delivery. Delivery of your adult toy purchase will arrive in simple, discreet courier packaging. It will have no Lola Montez Branding or any indication of what is in the parcel. The sex toys are registered as medical products. As per Lola Montez’s strict Privacy Policies and Terms and Conditions, the use of private information on the e-commerce platform (i.e.user’s personal information, credit card details, place of address, and contact details), which are required for executing orders, will be kept in the strictest confidence by the provider and under no circumstances will be sold or divulged to third parties. This excludes the use of the user’s delivery address and contact details, which will be issued to the Courier service provider, in order to fulfill delivery. For more information, please view privacy policies Please take the time to subscribe to our YouTube Channel and then follow us on our social media pages. Sharon Gordon our very own @SaSexpert writes a #SexColumn for the Saturday Star. Read the paper or see what has been written by subscribing to our monthly newsletter.

How do I cancel my order?

How to I cancel my order? If you have opted to pay for your order via EFT and have not paid yet, simply email us at info@lolamontez.co.za and we will cancel your order accordingly. You can also contact us via the Lola Montez Website Contact Us page or call our help desk on 0861 LOLA MO (0861 56 5266) or 011-784 2173 and one of our team will cancel it. If you have opted to pay for EFT and have already paid or have paid via card - email us at info@lolamontez.co.za or you can also contact us via the www.lolamontez.co.za, Website Contact Us page or call our help desk on 0861 LOLA MO (0861 56 5266) or 011-784 2173 and one of our team will help you if the order has not been dispatched yet. If it has not left the premises we will cancel your order and request a full refund from our accounts department. Please note refunds take a few days depending on which bank you transact with, your request however will be actioned by Lola Montez within 24 hours of receiving your request. If you aid via Payfast, they now offer a refund option but it also takes time to action. Once the item has been dispatched we can no longer cancel the order due to the intimate nature of sex toys. Lola Montez supplies sex toys for women and sex toys for couples and we know that the choices are often overwhelming. Why not watch our videos on the different type of toys on our YouTube Channel. Please take the time to subscribe to the YouTube channel and remember to follow us on our social media platforms.

Refund options for a return?

 What are my refund options for a return? Returns will only be accepted if the product you received was dispatched incorrectly or the adult toy you received is broken. We do not accept returns for product you don't like. Once packaging has been opened and the seal broken if there is nothing mechanically wrong with the sex toy we cannot take it back because of the intimate nature of vibrators and dildos. If you do qualify for a return in most instances, Lola Montez’s will action your return by replacing it with the same product. Where stock levels on a particular type of erotic toy does not allow this, a suitable alternative of a similar value will be offered to you. Should this not deem acceptable, we will offer a gift card to the same value as the returned item. In the rare instance, and at Lola Montez discretion, that we feel that we need to refund you in full, refunds will be issued to the person and card used on the original order and will take between 5 to 10 working days to reflect in the person’s account. We are now able to refund directly from Payfast if that was your payment method. If you have any inquiries about refunds please do not hesitate to contact the Lola Montez help desk by calling 0861 LOLA MO (0861 5652 66) or email us on info@lolamontez.co.za or contact us via the website www.lolamontez.co.za  contact us page.

 Appointments to visit?

Appointments to visit? Do I need to make an appointment to visit your store? If you are wanting a consultation or advise you cannot just pop into our offices but you are more than welcome to make a call on 0861 56 5266 (0861 LOLAMO) or contact our help desk on 011-7842173. You can also leave a message on the chat bot, or Contact Us page on the Lola Montez website. We no longer have bricks and mortar stores but we still offer the same Lola Montez service online and if you have any enquiries just call us on 0861 5652 66 and we will help. Please do this during office hours or we will be very rude to you! We have our own sex lives and object to having to deal with yours at 2h00. We are in the process of opening Lola Montez Naughty Nookies in retails stores, so keep your eye on our social media pages for announcements. These stores will be open during normal retail hours and will not require any appointments or calls before arrival. You will be able to see all the latest adult toys and lubricants available on the market. Keep an eye out for when Sharon Gordon aka @SASexpert will be in the house for personal service and advise. To be up to date with developments, announcements and specials sign up to our newsletter and don't forget to follow all our social media platforms. The direct links are available on the Lola Montez site. We still stock only the best adult toys.

How does LELO warranty work?

How does Lelo warranty work? If a Lelo sex toy becomes faulty within the first year, please call us on 0861 LOLAMO (0861 565266), or the Lola Montez help desk on 011 784 2173 or contact us via the Contact page on our website providing us with the Claim Number that can be found on the card included in the Lelo packaging your toy came in. You MUST register your adult toy on the Lelo website for the warranty to be active. Once we have received the faulty unit as well as the warranty card, we will send your product to our faults department for inspection. Please ensure that the adult toy is properly cleaned before sending it to us. If it is unclean we reserve the right to destroy it and not give you an opportunity to collect it. It will be your punishment for being siff - so don't If your product is indeed deemed faulty, a replacement unit will be sent to you. If a erotic toy has exceeded it's 1 year warranty & unfortunately becomes faulty, please call us on 0861 565266 or contact us via the Contact page on our website providing us with the Special Code received when you registered your toy on the Lelo website. You will unfortunately not receive a full replacement, however you will receive a 50% discount code for the item. Please Note! LELO products can ONLY be exchanged if the faulty unit is accompanied with the Warranty Card (which was received in the original packaging) and if your unit has been REGISTERED on the LELO.COM website. Lola Montez is unable to fulfill the warranty obligation without this information.

What is the delivery cost?

What is the delivery cost when I order my sex toy? Delivery at Lola Montez is FREE on any orders over R1500. Orders under R1500 will automatically include a delivery fee of R150* to cover courier charges. (*Additional charges may apply for remote and outlying areas.) You will however be contacted directly if this is the case. In addition orders that have been cancelled but have already been shipped, are liable to have the refund deducted by R150* in order to cover courier charges. Orders that are cancelled timeously, which have not been shipped, will not be liable for such courier charges. Lola Montez also ships to Namibia, Swaziland, Botswana & Lesotho. Should you require International shipping, we will contact you once we have obtained an accurate quote on shipping costs from our courier company (based on your order and the above variables), whereby you will then have the option to proceed with your payment or to cancel should you wish. Once your proof of payment reflects in our account, we will ship your order. International shipping can be tricky so please ensure that adult toys are not illegal in your country. Yes in the 21st Century sex toys are still seen as forbidden and dangerous. You have to wonder how this can still be possible. We wish we could ship all our vibrators for free but alas it isn't possible yet. Prices for delivery can change without notice.  You are able to collect in Sandton but you do need to make an arrangement to do so. You can contact our Help desk on 0861 LOLAMO (0861 565266) or 011-7842173. Please take a moment to help grow our brand by following us on our social media platforms and subscribe to our YouTube Channel for videos on product and sex advise.

Will I have to sign for my order?

Will I have to sign? For your security and ours, we ask that you sign the waybill presented to you by the courier agent. This signature acknowledges that you have received your package safely. Nothing on the parcel or the waybill indicates that the parcel contains a vibrator or sex toy. Neither does it contain any Lola Montez branding. It recently came to our attention that many buy adult toys and dildos from that large online retailer named after a jungle in South America. The reason - people will think I've bought a book! I have two things to say 'Which people and who cares?' But if you are still concerned that the courier will be judging you know that the product is recorded as medical and all the paper work says Sharon Gordon and I really don't think I'm that famous. All our packaging is discreet and if you receive the package opened it wasn't us. In all the years I have been using our courier nothing has been opened before delivery. If you live in Gauteng you may want to collect your order. Please make sure you call first to make sure we have the sex toy you ordered in stock and that we're around to open for you. Watch our packaging video on YouTube to just how your parcel is packed and will arrive. Please don't forget to subscribe to the YouTube channel and sign up to all our social media platforms - simply click on the widgets on the right hand side of our site and it will take you right there But remember nobody knows what’s in the parcel so there is no need to be anxious.

 Can I receive a partial delivery on a Back Order?

Can I receive a partial delivery? Yes absolutely. If you have placed an order consisting of multiple items, whereby several of the adult toys are available for immediate shipment, we will offer you the choice of electing to have the 'in-stock' sex toys delivered to you first, following on which we will ship the remainder of the items to you when they arrive at our head office - at our expense. You will NOT be expected to pay for shipping on the second delivery, Lola Montez will take care of the cost. Now if you have any additional questions about delivery or back orders you can use the www.lolamontez.co.za Contact us page or you can call the Help Desk during office hours on 0861 LOLA MO (0861 5652 66) or 011-784 21 73. Please remember that if you call us at two am in the morning we will be very rude to you. We do not have a shop open at 2am, there is nothing we can do to sort out your erotic needs. Please take the time to subscribe to our YouTube Channel where we share sex advise and discuss which vibrators do what. Also subscribe to our newsletter which will give you access to promotions and discounts.

Can I purchase a gift voucher?

Can I purchase a Gift Voucher? The short answer is yes! You can purchase it in any amount and often makes the perfect gift especially when your not sure whether to buy a vibrator, dildo, strap on, lubricant or lingerie. We understand that our sex toy ranges can be overwhelming and so it is often best to buy the voucher and leave the rest to us. Gift Vouchers can be sent electronically to the receiver of your choice or if you're not sure who is deserving we can send it to you! The voucher will contain a special code which is listed on the Lola Montez platform and can be retrieved during checkout. Buying a gift voucher is really easy. A gift voucher is captured on the system as a normal product just like an adult toy and then you can change how much you want to spend. There is a minimum purchase of R100. Read more on Gift Vouchers If you cannot find it on the Lola Montez website - www.lolamontez.co.za Simply contact us on 0861 LOLAMO (0861565266) or 011-7842173. You can also email info@lolamontez.co.za and we will guide you through your various options. You may also have received a discount voucher at a party, as a promotion or exhibition you can retrieve it with the special discount code on the voucher. You will have to enter the code on the checkout page where it will be deducted from your purchase price. It's easy in theory. If you are having a problem redeeming your voucher or discount you give us a call and we'll sort it for you immediately. Remember we have a record of every voucher which we check before fulfilling the order. You will be able to pay for the voucher online or by way of EFT.    

What does back order mean?

What does back order mean if I receive an email stating my purchase is on Back Order? Lola Montez constantly receives new stock from our suppliers, and often stock is sold faster than what we are able to replenish. In addition, due to the limitation of physical space in our stores, we are unable to hold 100% of our catalog at all times. In the event that you want a vibrator or erotic product that is not available, we will expedite your toy with our supplier and will receive this within 2 to 3 days of your purchase. This means that your purchase will be with you within 4 - 6 working days from your payment date, if not sooner. We will always contact you in this regard to ensure that you are satisfied with the above and should you be unsatisfied, we will go to our utmost lengths to ensure you are either provided with a suitable alternative, or we will refund you to the full amount of your purchase, or by means of a voucher. Sometimes our suppliers are out of stock and 2020 has been especially challenging with world wide lock down and delivery issues. Flights for products can be a challenge but we are trying our best to ensure that you receive the adult toy of your choice. One of our team should be able to tell how how long the delay will be alternatively suggest an alternative sex toy in the same price range. If all else fails we will give you a full refund. if you have any enquiries please do not hesitate to contact us on the Lola Montez Contact Us page or give our team a call on 0861 LOLA Mo (0861 5652 66) and they will be able to assist you.  

Do I have to pay again for shipping?

 If I choose for partial delivery on a Back Order do I have to pay again for shipping? No. Lola Montez will cover the second shipping cost at our expense. You will not have to pay extra for you adult toys.  Can I receive a partial shipment on a Back Order? Yes absolutely. If you have placed an order consisting of multiple sex toys, whereby several of the items are available for immediate shipment, we will offer you the choice of electing to have the 'in-stock' vibrators, lubricants or lingerie delivered to you first, following on which we will ship the remainder of the items to you when they arrive at our head office - at our expense. You will not be expected to pay for shipping on the second delivery.   Am I able to change the Back Ordered item for an 'In-stock' item? Yes. Once we have contacted you, we will run you through your available options, of which one is to replace the Back Ordered stock with an 'in-house' item that is equivalent to the standard of the item which you originally ordered. We will always suggest a suitable alternative that equates to the same lux, value, and functionality of the item you have ordered. You can always contact us on the Lola Montez website Contact us page if you have any inquiries or you can call the help desk on 0861 LOLA MO (0861 56 52 66) and we will try to help you as best we can. Please ensure that you call during office hours - it's just rude not to. Please don;t forget to subscribe to our YouTube channel to watch our sex advise and watch Sharon Gordon talk to her friends about relationships and much more.    

Can I pay by EFT?

You are welcome to pay us for your adult toys and lingerie via traditional bank transfer. When completing your order, you'll have the option to select "EFT" and then you can pay by EFT. Please note that we will only be able to release your order upon reflection of the funds in our bank account. Depending on your bank, this could take a few days to clear. To expedite your order, we suggest emailing your proof of payment directly from the bank to info@lolamontez.co.za. All EFT based orders will be cancelled after 3 days, if no funds are received to avoid unnecessarily reserving stock. If you need a couple of extra days for pay day - we know the feeling, just let us know by contacting us on the Lola Montez Contact us page and we'll make a plan. What are my payment options? Lola Montez offers various secure and discreet payment methods from Credit Card and Debit Card payments to EFT. Our payment portal is linked to Payfast. A secure payment portal used by many online stores. If you feel unsafe about what Lola Montez offers by way of payment options please do not hesitate to contact our help desk on 011-784 2173 or 0861 LOLA MO (0861 5652 66). What are Lola Montez's Bank Account Details?
  • Name: Lola Montez -
  • Bank: First National Bank
  • Account Number: 624 563 942 63 -
  • Branch Code: 250655 -
  • Type of Account: Cheque
 Is paying by credit/debit card safe? As more and more consumers shop online, new risks are exposed whilst the anonymity of the internet poses the danger of unauthorized credit/debit card purchases. We make use of the Payfast payment portal. We do everything in our power to ensure that your sex toy purchases are safe and secure and you can be rest assured that delivery is discreet and your information will never be shared.
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